Video, Audio, Start Issues and much more. The community is here to help!
- 1,934 Topics
- 5,662 Replies
mobile app not detecting any games, and can't get past starting shadow
I've tried refreshing, reinstalling, refreshing again, waiting. Not sure what else to do. This has happened to me twice now, both times following using a Bluetooth controller with the app. I'm using the Android app on a Google Pixel 3A if it matters.
Controller on linux app not recognized
Hi, I’m using shadow stable on Linux and although the OS recognizes the controller, when I connect to shadow it doesn’t recognize it. I’m not sure if there’s something I’m not doing right or it should work. It’s a generic WiFi controller connected to the pc through a WiFi dongle. As I said on Linux works but not on shadow. Thanks
Razer Kraken X Surround sound software cuts all audio
Hey all, consumer here. Recently my Razer Kraken X headphones came in the mail that I ordered yesterday (knew razer was fast but not this fast). Unknown to me purchase of this headset came with a code that would give me a copy of Razers Surround Sound software for free! Installing the software and changing my audio device to the 7.1 surround playback device I was instructed to caused me to hear no sound unless i switched my playback device back to my default Nvidia device. Even more odd is the fact that on my Local PC, the software works with zero hitches and produces audio just fine. Fixing the audio issue is easy. Like I said i just have to switch back to the nvidia playback device. But is there any way to get this Razer surround software to actually produce audio?
i have been activated on shadow boost finally. i am experiencing packet loss however i have a network monitor and it is showing no packet loss on my network however shadow is saying there is packet loss. i am running a a pc with a dual core cpu j1800 with an intel hd 4000 4gb ram i am using ethernet connection my shadow auto bandwidth says i should use 50mbps i tried everything bellow and still packet loss i have 80mbps download and 20 mbps upload speed package.
shadow youtube performance issue
Does anyone else notice shadows YouTube performance in frame rates blur or drop? watch a video on YouTube using shadow and pay attention to head movement or hand movement. There is a slight blurriness or reduced frame rates to it. This only happens on shadow. it happens regardless of yt video quality and regardless of allocated bandwidth setting. its not my internet. I’m testing at 450Mbps. I did a comparison with my iPads (iPad Air 2019) Youtube performance with the same videos and definitely notice a difference. its watchable but noticeable at times.
Cannot move mouse up or down in game
whenever i play anything i can move my mouse in any direction but when i comes to playing call of duty modern warfare and i get into a multiplayer match i cannot move my mouse up or down. although when i’m in the menu screen it allows me to move it in any direction even though i have input monitoring on and my mouse is always locked when i play games. Is this a problem with call of duty itself or is it a problem with shadow?
[MacOS Catalina] Mouse wont move in locked mode possible solution
If youre on Mac running Catalina and are using an external mouse and when in locked mode the mouse doesnt want to move in Shadow try: Go to system preferences, click security & privacy, and check "AEServer" while adding the Shadow app to both Accessibility and Input Monitoring. This helped users before, and I hope it helps you too!
Mouse Latency when Gaming
So I’ve been using for about 2 or 3 days now and so far its been great.. until my mouse had insane latency in games. When I load up the launcher and start a game its fine but during that same game it will randomly increase in latency which I am very sensitive to. I can fix that latency by pressing windows key twice, restarting the stream, and unplugging and replugging in the mouse. The games I notice this in and the only games I do play on shadow are GTAV and Warzone. I do know it is not a problem with my connection as it is 110mb/s and I do not think it is my mouse as it is completely fine in every other scenario (even though it is a cheap offbrand wireless mouse...) Please help me with this problem!
Shadow first startup problem
Hi, This morning i received an email about my Shadow being ready for use. So i start shadow, it tests my latency and ping etc etc. Everything is fine. It start updating and at 100% he said ‘restarting shadow...’ but after 1h, it was still ‘restarting shadow...’. So i closed the shadow app, start shadow again and now im stuck on this screen for like 30 minutes and it wont change. (cant start shadow either) Is there a solution at my side i can do or is there a ‘problem’ at your side Shadow? Kind regards, Niels
new to shadow
Hello I’m new to shadow had it about 5 days love it i am running on 2500k 970 graphics card 8 mb ram internet is about 76mb and a ping of about 18 when turning in games the screen distorts in different areas is this normal do I need to upgrade processor or graphics card or have I got a setting wrong any help would be great thanks
Windows Shadow client performance issues?
This is pretty technical and long, sorry about that. Hoping someone from Shadow might see this I guess. Has anyone else observed this or can test this to verify I’m not crazy? The Windows app for Shadow (5.0.605) appears to have some general performance issues which impacts streaming quality. Not sure if this is known, but I’ll explain what I’m seeing. There are 2 scenarios where a decrease in streaming performance can observed during ideal conditions… at https://www.testufo.com/, and while playing Doom Eternal (might not be specific to the game, but it’s reproducible there). Local specs: 1Gb fiber connection, ethernet, 5ms ping to Shadow data center. Local PC is an Alienware Area51 R2 with a GeForce 980ti. 120hz monitor. Scenario 1: When tracking the UFOs at https://www.testufo.com/, there is a microstuttering pattern… it occurs every 8-10 seconds, like clockwork, and lasts for about 2 seconds per incident (with Shadow configured for 50mb… at lower Shadow speeds, the duration
A child has taken over my shadow, how do i get them off it?
Every time I go to play on my Shadow there appears to be a small child in front of it. Here am I desperately wanting to slaughter monsters and explore new landscapes in the Witcher 3 or just blow the s**t out of everything in Just Cause, but instead what is on the screen is Roblox with the small child demanding that I pay for more Robux. Even if I do get on the Shadow with them then I'm forced to Lego Harry Potter or Lego Batman. Please help. Roblox looks beautiful on the Shadow but I'm sure it's capable of more than this. Application type - Windows, Ghost, Quest and Android Shadow Client Version (Official) Local device CPU - various Local device GPU - various Datacenter location - Paris Connection speed - 40Mb Other: Date when problem appeared - February Did you take any action(s) which could have created this problem? If so, what? - I was too nice Do you recall any action(s) you took after it happened? - I think I went into the garden and e
Shadow was running great but now stream freezes and image is crap.
I recently activated my shadow and it was great for the first week. Now the streaming sucks and the image is distorted and freezes. I am very disappointed. :C I now can not run any of my games and this really sucks. If this is not fixed i will cancel this service.
In-Game Sensitivity is Incorrect
This is something that just started happening over the last week or so. I realized one day that my aim and sensitivity was extremely slow in Apex Legends. I typically run 800 DPI, default windows sensitivity, and 1.9 in game on Apex, which is roughly 27.3cm / 360. When I measured my mouse distance after noticing the slower sensitivity, it was almost exactly half, or 27.3cm / 180. I tested 4 other FPS games, and all had the same issue. I checked every setting on my local and Shadow PC, nothing has been changed, and I even installed Apex on my local PC, with all the same settings, and my sensitivity was fine, so I know it’s an issue with Shadow. Also, changing the sensitivity on the Shadow control panel changed my sensitivity on the desktop, but not in-game. I realize that I can temporarily solve the issue by just doubling my in-game sensitivity, or doubling my DPI, but I would like to solve the issue, as I use sensitivity converters for FPS games, and having to use incorrect settings
Storage full on update COD MW Season 4
Soo Today the day came.. i cant play Modern Warfare anymore since the storage is full.. i really hope the storage on AMS will be available very very soon, cuz im out of use of my shadow again… does anyone have a suggestion for fixing this or how i can still play it
Using a Dualshock 3
I was happy to see Shadow apparently supports PS3 controllers. It recognizes my controller as one but no buttons work. I’m using something that emulates the controller as an Xbox 360 one. It works alright, but it increases input lag. Am I missing a driver or something that will make the PS3 controller work on Shadow as just a “PS3 controller”?
Xbox controller not working on Ghost
Hello, My Xbox controller is no longer working on my Shadow. It is paired and shows connected to the Ghost, but Windows does not see the controller. It has worked without issue for the past few months. I've tried: - Re-pairing the controller - Rebooting the Ghost - Rebooting Windows - Shutting down the Shadow completely and rebooting - Un-installing the Shadow Virtual Gamepad driver in Windows and re-installing The controller is detected and works via the Android app, but not the Ghost. I am running the latest Ghost stable.
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