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Technical Assistance

Video, Audio, Start Issues and much more. The community is here to help!

  • 1,934 Topics
  • 5,662 Replies

1934 Topics

M
MarcovellieExplorer
asked in Technical Assistance

Mouse Sensitivity Error

I been using shadow for a few months and I been dealing with my mouse sensitivity in games being extremely high. How do I go about changing that?

1
astrocling
2 years ago
C
ChicagoShadowAdventurer
asked in Technical Assistance

Streaming on twitch using streamlabs obs

I’ve been having problems when i stream using streamlabs obs. None of my overlays are showing when i steam. On streamlab, i get a black screen and like i said, i cant see any overlays. I use display capture, and ive tried window and game capture, and get the same result….I’ve seen that you cant use any of those on laptops, but since im using shadow, does that matter since it is a virtual machine?

1
astrocling
2 years ago
R
ReidwkExplorer
asked in Technical Assistance

Shadow for college students

I got started with shadow about a month ago and have enjoyed it so far. I’m home near Chicago for the next 3 months and got started with my shadow while here but then I will head back to school in Florida in August. When I head back to school will the connection I experience change dramatically or can I expect the same experience. If the experience does change for the worse because of the distance between Florida and the Chicago data center what would be options to get it fixed? Would it be possible to move to a new datacenter that is closer? Or what other options are available? I’m not concerned about losing data because a majority of the games I play are saved to online servers anyways so it would just be a matter of redownloading the games which isn't an issue. I’m trying to get an idea of what I should do before August so it can transition as smooth as possible. Thanks for any feedback/ideas! 

3
Lily
2 years ago
Patisserist
PatisseristTraveler
asked in Technical Assistance

Shadow can't launch-Repair loop

Got a problem. If I want to start shadow it stucks in the automatic repair mode in the small window in the launcher. I tried to reset my shadow, but it didn't work. And I asked the support to reset my shadow but they ignore my request.... Any help? 

1
Lily
2 years ago
M
MalkimumExplorer
asked in Technical Assistance

Why cant i get 60 fps on borderlands 2

For some weird reason im not able to get 60 fps on and 8 year old game and that game is borderlands 2 is there any thing I could do to fix it i also cant get a constant 60 fps on gta 5 online or story mode i use shadow boost and im in the us i play on 1080p btw i can get above 60 fps on warzone and that has way better graaphics than borderlands 2

1
Lily
2 years ago
F
FeackScout
asked in Technical Assistance

Missing Control Panel on Android Beta.

shadow team asked me to start at 5mb but the control panel software is not working.  running the (beta) version of android launcher. someone else?

1
Lily
2 years ago
K
Kushrules2020Explorer
asked in Technical Assistance

Increased ping

Since this morning my shadow has been unusable.  My ping is hovering around 500ms.  Yesterday it was averaging 31ms.  This is on all devices (iPad, Mac, Ghost)

1
Gelgoog
2 years ago
Pineapple Wizard
Pineapple WizardAdventurer
asked in Technical Assistance

CCleaner safe or not

Hello everyone! I've been using CCleaner on my own PC for years. Not on my Shadow as I don't browse on it as often. (mostly just to check fixes for stuff). But now I read that Kaspersky considers it malware. Now it feels like it flags it as such because they have a similar product, but I'd like to have some more insight on this. Since it's not my own PC I tend to take more care of my Shadow than my own… if that makes sense.

4
fluxsystem
2 years ago
S
SuperStar85Traveler
asked in Technical Assistance

Issues with image/font clarity (contrast?) on mac?

I have a macbook air 2013 with OS Catalina. I’ve been using Shadow for some time, and I’ve noticed that the fonts just don’t look right. I’ve got two examples here.    https://imgur.com/SHCyGJb Notice how the “download” looks   and here   https://imgur.com/dpT5o3S   Everything looks washed out, and the contrast seems off, and it’s hard to read. I’m at 50 for the bandwidth, little lag. No night settings on. True tone is not on. Anyone have any solutions, or is this just how it’s supposed to look? 

13
J
2 years ago
L
lasherScout
asked in Technical Assistance

Got activated today and shadow won't start

Hey I used the support bot but it wasn’t very helpful even though I followed the advice about lowering bandwidth and so on. Basically I got activated today, went through the whole testing download/upload, everything was fine, but when I wait for the shadow to actually start it just ‘loads’ halfway through the bar and then after a bit it says “Shadow is off”. Thanks for the help

3
Lily
2 years ago
I
iCallHax808Explorer
asked in Technical Assistance

Various Shadow Problems: Mouse and starting Up.

Hello everyone! Whenever I start a game of Fallout 76, the mouse will not respond while in-game.  Also, randomly, I will attempt to start shadow and it will just keep looping me in the Shadow if Off, etc. screen.

2
Lily
2 years ago
S
shockwaveriderzScout
asked in Technical Assistance

Can you upgrade Shadow Win 10 from 1903 to 1909? Manually?

I was wondering if a person can manually upgrade their 1903 shadow win 10 home to version 1909? I would also like to install the new chromium edge browser. 

4
S
2 years ago
Tideman001
Tideman001Scout
asked in Technical Assistance

Big stutters after Shadow update?

This has been happening since about last week since an update came, around the creation of the Shadow forum. Every few minutes there is a huge freeze that I usually fix by toggling Low Bandwidth mode on or off. Is this a common issue? I’ve seen topics about it but the conclusion is always that the issue is on their end and not Shadow’s. Another clue that leads me to believe that it’s not on my end is that checking the “Fullscreen on start” option on the launcher makes it so that when you start your Shadow, the task bar on your normal PC is still visible (usually fixed by going into windowed and into fullscreen again.) This hasn’t happened since the update. So there must be something going on here, right? I’m going to try to reinstall Shadow to check if that fixes anything first.

1
Tideman001
2 years ago
F
fadam00Explorer
asked in Technical Assistance

Linux Performance Issues Help?

Hi everyone!   Quick question, have any of you experienced any performance issues on a Linux/Windows Dual-boot unit?   It works flawlessly when I run Shadow on Windows, but on Linux...yikes, a completely different story with key presses and mouse movements registering after about 10 seconds and the visuals / sounds being ultra slow, as you can imagine. Don’t think internet speed/performance is an issue, as I mentioned it runs great on Win10, but it might be, I don’t know!   Here’s some info on my machine HP Elitebook 8470p Laptop / 8GB RAM / Intel Core i5-3320M / Ubuntu 20.04 LTS (dual-boot to Win10 Pro). Wanted to see if anyone has run into this or had any tips to fix.  Thanks!  

13
L
2 years ago
Frampt
FramptTraveler
asked in Technical Assistance

Aspect ratio in games - ipad

Does anyone know of a solution or workaround to get games running at a 4:3 aspect ratio on an iPad using shadow? (2160x1620).  some games allow for this in video settings (doom 2016 for example) but many don’t (outer worlds and Gears ultimate edition are locked at 16:9 for example)  it’s just irritating to have black bars top and bottom. Anyone know of a solution? 

2
Frampt
2 years ago
A
AnynomityTraveler
asked in Technical Assistance

Launcher in a VM

Hi all, Quick question, does anyone had any success virtualizing the Shadow launcher? Thanks for your input! Best,

8
T
2 years ago
C
ColinBScout
asked in Technical Assistance

Why is it so slow to upload data via a USB stick

I can upload to Google drive and download to shadow 100x faster than using the USB pass through, I'm on a gigabit connection 

6
I
2 years ago
C
calabungaScout
asked in Technical Assistance

Am I able to run KDEneon on my shadow? (form of Linux)

pretty much just the title just want to know :)

1
baum2k
2 years ago
Tychon
TychonScout
asked in Technical Assistance

Can't Launch Shadow on Apple TV

Hey Guys,   I’m having an issue where I can’t start Shadow on Apple TV. It hangs on ‘Starting Shadow’ then just kicks back to the home screen. This happens in both the stable and beta app. It launches fine on my desktop though...    Any and all help would be appreciated.

3
U
2 years ago
V
vincthedwarfScout
asked in Technical Assistance

USB 3 forwarding for Oculus Quest to acces Oculus Games on my quest, is not working, any idea?

I cannot forward my Oculus Quest via a USB 3.0 port and cable to use Oculus Link and play Rift games. Any ideas? Does the beta version of Shadow for the Quest has been released yet? I tried all the cables, all the ports, updates and reset that I could. Thank you for your help.

5
Lily
2 years ago
C
Corban1610Scout
asked in Technical Assistance

Cant get ANY surround sound working, any ideas?

I have tried previous suggestions of setting my local pc to 5.1 and leaving my shadow pc on stereo setting (cant be changed) This, however,  just outputs the front right and left channels to the rear speakers, not true surround sound. I've also tried a Creative Soundblaster external usb sound card to convert 5.1 PC to Dolby digital and activated it as a usb device in shadow, but this does not work either.   Further to that, Windows sonic and Atmos for headphones seem to not work correctly. I have tried activating on both Shadow and my local pc and there is no effect at all. Other than using Steam Link, has anyone managed to get ANY form of surround sound, with the correct 5.1 channels using their shadow either on Windows or Android? Or even any kind of of surround virtualisation? I love this service but this is the one and only issue frustrating me at the moment!   Cheers.    

1
Lily
2 years ago
S
ShadowsuchantsScout
asked in Technical Assistance

Why does my shadow only run smoothly at certain times?

I have honestly had nothing but problems lately using shadow. The only time i can even get shadow to even be usable in terms of input lag and latency is between the hours of 1 am and 6 am CST. These are obviously not ideal times which is extremely frustrating. The issue is not my internet either, I have 300+ mb/s bandwidth with relatively high upload speeds as well, and a direct ethernet connection. I cant understand why this throttling is happening, I keep seeing the same BS copy paste excuse about “the path for internet is different for everybody” getting thrown around on here, but I really need some real answers. I want to like this program and it used to function well, but i cant warrant spending money on something i cant use for much longer.

3
Lily
2 years ago
T
teixemanTraveler
asked in Technical Assistance

Forza Motorsport CSR Wheel on Shadow

Hi guys!!! I need your help. I don’t know how I can put my Forza Motorsport CSR Wheel on Shodow to play Projet cars game. Maybe someone could help me. Thanks.

11
T
2 years ago
J
jmabraoScout
asked in Technical Assistance

My Shadow has been down for 3 days.

So I have been using Shadow for awhile now and it has been great but this Thursday apparently my Shadow went belly up. Opened up a ticket on it and was told it needed to be escalated to maintenance. Well not a word from them to this day. I'm just wondering if there is a potential ETA on this issue, I have already had to cancel 2 planned streams due to this issue.  Shadow has been stellar up until now, but this customer service is starting to worry me. Regards   Joel

6
astrocling
2 years ago
M
McRibExplorer
asked in Technical Assistance

Latency in Chicago vs. NY

Windows 10 client Shadow Client Version Official Local device CPU: Intel i5 6500T Local device GPU Intel HD Graphics 530  Datacenter location Chicago Connection speed 600 MBS The main idea of this post is to to help me understand things I can try to reduce the latency to Chicago, I live in Minnesota, and am on the Chicago server.  I consider get just over 50 MS latency.  When I test New York, I am always just over 30 MS. I contacted support officially, and there is a way to move me to New York but it requires activating a new account and what not.  I am much closer physically to Chicago.  In general, my service is playable and I like it, but I don’t understand why New York would be better when it is further away.  What would folks suggest to improve my latency to Chicago?  

3
astrocling
2 years ago

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