Infinite loading screen

  • 15 February 2023
  • 1 reply

After I log in, I can't reach the subscription (Get your Shadow) page.

Just the Loading animation spins to infinity and on.

I have tried with multiple browsers and on multiple devices, but the same thing happens every time.


Any ideas?

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1 reply

Userlevel 4
Badge +4

Sorry to hear that you aren’t able to resubscribe. 


Have you ensured that your AdBlock or any VPN is turned off? 


Shadow is currently available in the following countries: Metropolitan France, United Kingdom, Germany, Netherlands, Swiss, Belgium, Luxembourg, United States (Excluding Hawaii and Alaska), Italy, Sweden, Denmark, Austria, Canada, and Spain


If you are encountering an issue with an infinite loading screen when attempting to sign up, please double-check that you are in a supported region. Before purchasing again, please try using an incognito window with your browser, and make sure any Adblockers, VPNs or Proxies are disabled. Additionally, you can also ctrl + f5 the page to refresh it's cache. After that please try and purchase again. You can also try using a different browser/device to sign up.


If you are in a supported region and are still encountering this issue, please do not hesitate to contact our Support Team: