Issue with additional storage

  • 13 December 2020
  • 1 reply



I have some issues with my additionnal storage, here my configuration : 

  • Windows Application

  • Official version

  • Local device CPU : Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz   2.40 GHz

  • Local device GPU : Nvidia GeForce 660M

  • Datacenter location : Paris

  • Connection speed (Paris) : 51Mb/s

  • Description of issue : First of all, 2 days ago, my shadow freezes and crashed all the shadow with many problems to reconnect. I realized it was my additionnal storage which caused the issue each time i tried to write on it. I wanted to erase anything on it and formate but it never ends and freezes all the shadow. Now, my additionnal storage is not usable at all.


  • Date when problem appeared : 10/12/2020

  • Did you take any action(s) which could have created this problem? If so, what? Maybe installation of Cyberpunk?

  • Do you recall any action(s) you took after it happened? Uninstall Steam, change directory, erase additional storage Disk

  • Do you use a VPN and/or antivirus? No


Thank you for your help !

This topic has been closed for comments

1 reply

Userlevel 5
Badge +5

You can try to reset your shadow. If that doesn’t work or you don’t want to reset your shadow, you can contact support via the “Help” button in your shadow web-panel: 

Shadow can also provide you with a link where you can download all your important stuff before resetting.

Best luck,