I have a ticket escalated to the network engineers. My latency bad enough where I can’t use it for gaming anymore. There hasn’t been any real update. This whole weekend and then some, I haven’t been able to use my Shadow for its intended purpose. Ticket #954512
Can someone/anyone help? It’s getting harder and harder to justify the service.
+4
Network latency is mostly about distance. I presume you’ve already performed some analysis, to determine that there is a problem within Shadow’s control, such as within their data center or ISP?
Just so you are aware, it is highly unlikely to be a problem on the Shadow end of things.
As in there’s an issue with my side of things or the circumstances? Because I’ve had no problems just a few days ago. Something changed and I can’t for the life of me figure out what it is. I don’t recall anything changing on my end.
+4
There are some support articles for analyzing the latency along the path, along with some tools to have a look at the other direction (such as Shadow Looking Glass which will perform a traceroute from a data center to your location).
I’m just providing the broad strokes here; the support staff will likely suggest what to have a look at.
I have a ticket escalated to the network engineers. My latency bad enough where I can’t use it for gaming anymore. There hasn’t been any real update. This whole weekend and then some, I haven’t been able to use my Shadow for its intended purpose. Ticket #954512
Can someone/anyone help? It’s getting harder and harder to justify the service.
I have the same issue about 4-5 days ago shadow went from working to fine to i cant do anything on it
So still no update. Just constant 85ish latency. If they can't do anything, I wish they'd just come out and say that. A little communication would go a long way.
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