Latency jump

  • 11 November 2020
  • 1 reply

I normally have around 45-50ms latency but now for some reason it’s in the 60s no matter if I restart or shutdown and turn back on. Nothing has changed on my end. Was wondering if anyone else got a sudden jump in latency today.  

  • Application type Windows

  • Shadow Client Version Boost

  • Local device CPU Dell all in one

  • Local device GPU idk

  • Datacenter location Chicago

  • Connection speed- 114mbps down, 12mbps up, 61ping

  • Description of issue- latency has went up 20ms from normal


  • Date when problem appeared. 11/11/2020 5am centeral time

  • Did you take any action(s) which could have created this problem? No

  • Do you recall any action(s) you took after it happened? tried shutting down and restarting but didnt help

  • Do you use a VPN and/or antivirus? vpn no anitvirus yes but its same as allways

  • Please provide a screenshot of your shadow stats 


Best answer by Jim29er 11 November 2020, 16:00

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Userlevel 5
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This is a fairly common occurrence, which can be caused by routing changes/congestion along the path between you and the data center. Latency can also increase/vary if you are using WiFi instead of Ethernet.

If you are running Windows locally, there are several things you can look at to assess latency, including:

  • From a command prompt, run pathping
  • Install the 3rd-party Ping Plotter software, and view the results to the same
  • The return path can be viewed via

Note that all of these need to be done from your local computer. The first two are specific to the Chicago data center (people with their Shadow VM in different data centers would need to use different endpoints).

These latency changes typically have nothing to do with the final destination (the data center), and the Shadow folks have no control over it.