Question

legacy customers should use initial interface

  • 5 October 2022
  • 1 reply
  • 263 views

hello im an old shadow member and have been inactive for a few months and now i wanna reorder my shadow so i clicked the "preorder" button whatever that means and then i filled out the inforomation and logged in
and then an error message saying legacy customers should use our initial interface and the i clicked continue and logged in to the legacy site and then it threw me to the account page and then i said "preorder" again and the same thing happened please help


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1 reply

Userlevel 4
Badge +4

Sorry to hear that you are unable to resubscribe properly. Our checkout process is getting updated at the moment.

 

The easiest way to resolve this is to sign up using a new email address you have not used to sign up for before.

 

Changing your email to another one and then signing up using your original email works too.