Question

Login through browser not working

  • 13 October 2022
  • 2 replies
  • 227 views

I´m using shadow on my windows 10 laptop. Everything has been fine for the 10+ months that I´m using shadow now. When I tried opening the launcher this week, it requested that I should login using my browser. However, when clicking on the corresponding button nothing happened. My default browser is Chrome, but it also didnt work with any other browser. I tried a few thing I found online (date & time settings, firewall, incognito mode) but nothing helped. I even tried to reset my PC (planned to do that anyways). But still, the browser login doesnt work.

Is there anything else I could try? This is unfortunately a very annoying situation, as I've been paying for a service I can't use for almost a week now. However, without having backed up my data, I don't want to cancel my subscription either. I have already contacted customer service, but unfortunately they have not been able to help me yet.

Thanks for your help!


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2 replies

Hi Sebastian,

update your date and time stamp in windows (internet time)! That worked for me!

 

Hi Sebastian,

update your date and time stamp in windows (internet time)! That worked for me!

 

Hey, 

thanks for your answer! I already tried resynching my time settings. I also tried out multiple time servers. Sadly nothing worked for me. Not even resetting my whole PC…

But thanks anyways. Customer support wasn´t able to help me until now but I´ll keep looking for solutions