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Question

Mouse don't move on Mac because of the border issue

B

I recently found one issue related to the cursor/mouse capture in the Mac shadow client. When I am playing the game, I found sometimes when I am holding the left key on the mouse, I can not move at all and even can’t press keys on the keyboard. And the reason I found on my several Macs is, in the cursor locked mode, when my cursor is touching the window borader (even in the full screen mode), the cursor will naturally change to the resizing mouse, and if I press, hold the left click right now and then move, whole keys will be stuck and cannot move. I tried to contact the support team, but they said they don’t have such issue. So I post here to see whether you guys met the same issue and have any solutions.

(Have tried disable the trackpad, enable AEserver, they both don’t work)

12 replies

Gaijin
Userlevel 5
Badge +3

Go to settings app on the mac

Open the security & privacy menu

enable input monitoring

This is one of the more impressive messes I’ve ever seen.
B

Go to settings app on the mac

Open the security & privacy menu

enable input monitoring

Already enabled it. Doesn’t work.

Gaijin
Userlevel 5
Badge +3

Which mac os are you running? And why AEserver, I can’t recall that Shadow’s mac client requires it. Which mac, external mouse & keyboard?
 

in other words you’d need to provide the information so another person can reproduce the behavior you are experiencing. 

This is one of the more impressive messes I’ve ever seen.
B

Which mac os are you running? And why AEserver, I can’t recall that Shadow’s mac client requires it. Which mac, external mouse & keyboard?
 

in other words you’d need to provide the information so another person can reproduce the behavior you are experiencing. 

AEserver is one solution found on the forum.

Catalina, 2019 Macbook Pro 15inch, Several Gaming Mouses & Keyboard. I have tried most famous gaming accessories, and I do believe it is not related to the hardware.

Gaijin
Userlevel 5
Badge +3

Which mac os are you running? And why AEserver, I can’t recall that Shadow’s mac client requires it. Which mac, external mouse & keyboard?
 

in other words you’d need to provide the information so another person can reproduce the behavior you are experiencing. 

AEserver is one solution found on the forum.

Catalina, 2019 Macbook Pro 15inch, Several Gaming Mouses & Keyboard. I have tried most famous gaming accessories, and I do believe it is not related to the hardware.

How do you connect your hardware? Usb2/3/c/bluetooth/hub

name an example of kb&mouse used where the behavior occurs consistently. 
 

ill have access to a 2019 mac tomorrow can give it a try

This is one of the more impressive messes I’ve ever seen.
B

Which mac os are you running? And why AEserver, I can’t recall that Shadow’s mac client requires it. Which mac, external mouse & keyboard?
 

in other words you’d need to provide the information so another person can reproduce the behavior you are experiencing. 

AEserver is one solution found on the forum.

Catalina, 2019 Macbook Pro 15inch, Several Gaming Mouses & Keyboard. I have tried most famous gaming accessories, and I do believe it is not related to the hardware.

How do you connect your hardware? Usb2/3/c/bluetooth/hub

name an example of kb&mouse used where the behavior occurs consistently. 
 

ill have access to a 2019 mac tomorrow can give it a try

Razer Deathadder Elite + Varmilo Miya68, USB3 and Hub
And trust me, it is not related to the keyboard, it is just the mice border capture problem.

Gaijin
Userlevel 5
Badge +3

give this a try

 

disable hotcorners or any software triggering screen border actions such as the built in hot corners  

 

Launch shadow in windowed mode and then hit cmd option f

This is one of the more impressive messes I’ve ever seen.
B

give this a try

 

disable hotcorners or any software triggering screen border actions such as the built in hot corners  

 

Launch shadow in windowed mode and then hit cmd option f

Have tried. Doesn’t work

Gaijin
Userlevel 5
Badge +3

Im out of ideas then. 
 

as i could not replicate your issue with an macbooc air 2019, catalina and the release client. 

This is one of the more impressive messes I’ve ever seen.
B

Im out of ideas then. 
 

as i could not replicate your issue with an macbooc air 2019, catalina and the release client. 

Well, thank you so much for your help anyway. I really wish to post a recording video to show my issue but it is not available here.

Gaijin
Userlevel 5
Badge +3

Upload to youtube and link it here

This is one of the more impressive messes I’ve ever seen.
J

give this a try

 

disable hotcorners or any software triggering screen border actions such as the built in hot corners  

 

Launch shadow in windowed mode and then hit cmd option f

Have tried. Doesn’t work

Did you ever get a fix to this? Mine recently started doing the same thing and I’ve had Shadow for over a year now. I havea MBP 13 inch late 2013. the only thing that has changed since it started doing this is that I now run an external monitor…

 

 

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