Mouse Latency over 100%

  • 17 April 2020
  • 4 replies
  • 83 views

Userlevel 5
Badge +5

Reports from users stating that mouse latency is very high. 

 

Clients: 

Pc: reported

Mac: reported

Ghost: no reports

Box: no reports

 

One users solution... shutdown shadow on stable client. Switch to alpha version, allow update to go through. Load shadow check... if issue is cleared keep using alpha or switch back to stable.


4 replies

Userlevel 6
Badge +6

A lot of the times it's in the US region in congested DCs Like NY and CH.

Userlevel 3
Badge +1

A lot of the times it's in the US region in congested DCs Like NY and CH.

I had this in Dallas and used the process above to resolve.

Userlevel 3
Badge +1

I think this was fixed as I am nolonger seeing it.

Userlevel 5
Badge +5

I just experienced this issue on the shadow box. It might have to do with mouse pooling overwhelming the client. Unplugging the mouse and plugging it back in seems to have fixed it.

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