Question

My shadow is under sever maintcenance

  • 20 April 2022
  • 1 reply
  • 32 views

My shaddow is telling me that it is under sever maintenance but support says theirs is no maintenance thats souppused to be going on anyone able to help me  I have rest my shadow twice.


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1 reply

Userlevel 4
Badge +4

Hello @Timmynohoes, sorry to hear that you are unable to access your Shadow.

 

From what you have described, it sounds like your factory reset is currently stuck which is why you are unable to log in.

 

Please go ahead and reach out to our wonderful Support Team from your account page so that they can help look into this further.