My Shadow will not reset everytime i click contiune, even when my shadow is offline

  • 12 March 2022
  • 1 reply
  • 53 views

Somehow, Shadow started to be buggy, no matter what client (iOS, Chromebook, Android TV, and Windows). My Storage was at 21.6 GB so i wanted to reset it, anywho. As i went on my account, clicked my shadow and then reset my shadow and delete all data. I put in my password and it clicked contune and got an error message “Oups, something went wrong, we could not reset your vm”. This started to happen last night. Please help!

 


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Userlevel 5
Badge +6

Hi @ITSBESTREEM 

Some shadows get stuck like this due to no fault of the user. Please reach out to support so they can assist you in your reset. -Gelgoog