My usb devices wont forward

I’ve been using shadow for a couple months now with pretty much no issues. All of a sudden my logitech g29 steering wheel refuses to be forwarded even though I have been successfully using it for a while now. I have found that the same happens when I try to select any other usb device too. I’ve tried all the troubleshooting such as resetting my settings, and uninstalling the drivers. Really don’t know what to do now so any help would be appreciated.

Hi,

Been wanting to hop on FiveM with my buddies, but Shadow had other plans; 

Once I open up shadow and get started with selecting my microphone, it spins for a second, then doesn’t tick the checkbox. I’ve tried all the forums I could find but nothing is working. This also happened with my joystick too. As I stated previously, I’ve tried almost everything I could find, restarting shadow, installing an reinstalling drivers, and etc. 

System: Windows 10, Dell Inspiron 3583

I’m having the same problem, and it extends over 3 PCs, i’m currently troubleshoooting with Tech support, but as yet I havn’t found a solution. I’m trying to forward a steering wheel. What about you?

Bumping as started to experience the same problem, with the same steering wheel yesterday.

Did you get a resolution and fix it?

USB forwarding issues for about a week (just stopped working overnight, not working at all now after months of okay usage) with the following config:

• USB Device: SpaceMouse Compact 
• Platform: Shadow Boost, Amsterdam
• Host OS: macOS Big Sur - Intel
• Problem: Device selected in forwarded devices but no longer being detected as plugged in by guest OS
• Steps tried: Reinstallation of Shadow USB drivers, moving from MacOS Shadow app to MacOS Shadow Beta app

Happy to see others are having a similar issue since is suggests its not a local issue, but I’m curious where @Phobos learnt about USB issues; since I don’t see any published service status posts acknowledging a wider issue (service status: all systems are operational).

same 

I’m having the same problem, are you on the Chicago data centers?

Same.
Was using a Logitech G923 wheel absolutely fine for weeks and now it doesn’t get picked up by Windows / Logitech G Hub. (It shows up in the Quick Menu and I can check the box.)

I have tried Alpha, Beta and Official launchers, resetting my Shadow PC, removing/reinstalling USB Drivers.  It no longer works :(

@Phobos - Obviously something has changed; there is enough posts here to establish it’s not an issue related to a particular version of the Shadow app, a particular host OS or data centre.  A post even along the lines of “an update to our Infustructure has caused this particular unexpected issue. We are aware of the issue and will update our service status accordingly when the issue has been resolved; though please note this might take several months to implement. We appreciate the frustration this is causing users; and encourage users to explore options such as VirtualHere in the interim .”

Your advice to contact support hasn’t helped unfortunately; they’ve been “examining my logs” since the 14th September. 
 

On https://status.shadow.tech/ there is no mention of this issue - why? Appreciate everything you personally are doing; you appear to be the only voice here which is of course appreciated! But to Shadow as an entity; my advice is to provide a status page with honesty in mind. Having issues isn’t the end of the world, but communication is important; the only hint of there being an issue is your post from last month with no additional context, and the users crying out here.

I’d be absolutely fine if there was an official status describing the issue - even if the fix ETA was sometime off… at least I’d think… a) That’s good - they’re working to improve communication. b) I’d calculate billing cycles vs ‘time to fix’ in my head and would probably be happy. For now, I get the feeling that on an official level, this issue ‘doesn’t exist’.