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Really slow steam download


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Regular shadow boost with extra storage space bought. Everything runs fine except this game I’m downloading on Steam is really intermittent and cuts out frequently. 

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Best answer by jeymcd915 10 June 2021, 16:42

So here’s the update from tech support for the ticket I submitted.

Hello Jeremy,

Thank you for reaching out to the Shadow Support Team!

I reached out to our Devs to further look into this issue. They believe the degraded performance may be due to maintenance on the US Data Centers. This degraded performance is currently affecting the additional storage.

Unfortunately, all they can suggest is to be patient while they work on a fix.

Alternatively, the performance of your additional storage will fluctuate based on traffic/maintenance. So you can try at a later time or during non-peak hours for more normal speeds to see if that helps alleviate the degraded performance you are experiencing.

We do apologize for the inconvenience but thank you for your patience!

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Anghellous I am having the same problem as well. I am on the Dallas server if that means anything

I’m having the Same exact problem and I’m on the Dallas server

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So here’s the update from tech support for the ticket I submitted.

Hello Jeremy,

Thank you for reaching out to the Shadow Support Team!

I reached out to our Devs to further look into this issue. They believe the degraded performance may be due to maintenance on the US Data Centers. This degraded performance is currently affecting the additional storage.

Unfortunately, all they can suggest is to be patient while they work on a fix.

Alternatively, the performance of your additional storage will fluctuate based on traffic/maintenance. So you can try at a later time or during non-peak hours for more normal speeds to see if that helps alleviate the degraded performance you are experiencing.

We do apologize for the inconvenience but thank you for your patience!

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So what’s crazy is that I just downloaded a game from Epic and it went superfast. Not sure what that means

I have the exact same problems. Been trying to download a game off of Steam, it's around around 80GB roughly and it's been taking days and it still hasn't finished.

So what’s crazy is that I just downloaded a game from Epic and it went superfast. Not sure what that means

Was it into the c or d drive? 

So i have found somthing ive tryed intalling GTA to my D drive and it was very slow liek 12 Kb/s when i changed it to my c drive it went up to 50 to 60 MB/s and sometime to 100 so this can help for now

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Thank you toothless. Yeah that makes sense cause it was on my D drive also. Has anyone tried moving a game from the C to the D? Just curious.

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I’m having the same issue at AMS datacenter, I and support thought it had to do with the issue’s there. I will let support know that this is also the case in other datacenters.

This even gives me hope that it’s a version/patch/configuration software problem instead of a hardware one.

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Hey guys
(your) data is currently being migrated to another file system which causes slow writing and maybe slow reading speeds since massive amounts of data are transferred. This will take a while since obviously not everyone can be transferred at the same time. It is expected to be done by June 30, but you never know.. maybe shorter, maybe longer. Steam downloads need writing speed which is currently not really available for the Storage Systems with high traffic. For questions about refunds etc. you can hit up support and they will happily answer your questions.. at least the ones that they are able to answer.

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@Phobos The impact is at the moment we can’t use our Shadow vm’s (D drive is essential for most of us).

I understand the migration of data, but think about a discount.

Shadow, you are going through a big change right now and losing customers due to the price hike. You should be reaching out to customers who have this problem and trying to help them versus just saying “Well, its a problem, guess you should just wait and see what happens.” 

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Hey guys
(your) data is currently being migrated to another file system which causes slow writing and maybe slow reading speeds since massive amounts of data are transferred. This will take a while since obviously not everyone can be transferred at the same time. It is expected to be done by June 30, but you never know.. maybe shorter, maybe longer. Steam downloads need writing speed which is currently not really available for the Storage Systems with high traffic. For questions about refunds etc. you can hit up support and they will happily answer your questions.. at least the ones that they are able to answer.

I meant July :D sawy

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@Falcon I can understand the frustration but sadly there is nothing that can be done about this at the moment. We’ll have to wait that out. I can recommend watching lucifer on Amazon prime Video. I personally also liked S.W.A.T on netflix a lot aswell. Maybe get some popcorn and watch the show at Shadow.

@Phobos -just to verify, I'll have this slow/non-existent download and transfer rate until July 30th, give or take? 

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@Dwright85 No idea.. that is the plan, but of course things may take longer. Things should definitely get better in the next days, and if you keep having issues you should create a support ticket from your account page. 

Any one else still have a problem with this,   In the past I would have just left my shadow putter running when I went to bed,  but now it logs me out and shuts the puter down after 30 min.

 

Any one else still have a problem with this,   In the past I would have just left my shadow putter running when I went to bed,  but now it logs me out and shuts the puter down after 30 min.

 

 

The only reliable solution (if you’re having the same problem as I am, DLing to the D drive) is to only use your C drive.  Hopefully we all get significant discounts due to the prolonged maintenance period that was previously going to be over at the end of June (at least for the NYC servers)

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@Falcon I can understand the frustration but sadly there is nothing that can be done about this at the moment. We’ll have to wait that out. I can recommend watching lucifer on Amazon prime Video. I personally also liked S.W.A.T on netflix a lot aswell. Maybe get some popcorn and watch the show at Shadow.

Really? I’m a paying customer and this is the answer I get? Talking about customer service… :rage:

And why don’t you react on a one-time discount question in this topic in a professional way? This should not been asked by customers, but should have be part of the data migration plans and the reorganization.

Don’t get me wrong, I still love the idea and the concept.. but don’t do this, you killing your image of the company/product in one message on the company forum! Including not having a clear outcome when this issue is solved.

 

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@Falcon I am a bit confused.. I don’t work for shadow, I am a user like you. I just recommended something to you while waiting. Feel free to contact shadow support about a partial refund/compensation tho.

Experiencing the same issue. Installing to C:\ allows the game to install and run swiftly, but negates the reason most people would pay for additional storage. Previous posts seem to suggest that the issue is in process of being resolved for 30+ days now. What can a paying customer do in the meantime?

Same issue for me. Second disc is unusable slow since a month. Reached out to support the sent the ticket to the “team” and no answer since then. Time for me to think about canceling the service…..

Ok I am glad to see that I am not the only one that this is happening to. The last couple of months all my downloads are slow. Updates just take forever no matter the size of the update. I have noticed some performance issues with some of my games since most of the big ones are installed on the extra storage I pay for smh. 

So what’s crazy is that I just downloaded a game from Epic and it went superfast. Not sure what that means

I only have issues with the slow downloads from Steam and Blizzard. My Epic games update at the normal speeds too.

The download speed problem still continues, only for D-drive.

 

The same game (18GB) that barely downloaded for hours to D-drive was downloaded in a few minutes on the C-drive.

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