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Really slow steam download


Regular shadow boost with extra storage space bought. Everything runs fine except this game I’m downloading on Steam is really intermittent and cuts out frequently. 

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Best answer by jeymcd915 10 June 2021, 16:42

So here’s the update from tech support for the ticket I submitted.

Hello Jeremy,

Thank you for reaching out to the Shadow Support Team!

I reached out to our Devs to further look into this issue. They believe the degraded performance may be due to maintenance on the US Data Centers. This degraded performance is currently affecting the additional storage.

Unfortunately, all they can suggest is to be patient while they work on a fix.

Alternatively, the performance of your additional storage will fluctuate based on traffic/maintenance. So you can try at a later time or during non-peak hours for more normal speeds to see if that helps alleviate the degraded performance you are experiencing.

We do apologize for the inconvenience but thank you for your patience!

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@Falcon I can understand the frustration but sadly there is nothing that can be done about this at the moment. We’ll have to wait that out. I can recommend watching lucifer on Amazon prime Video. I personally also liked S.W.A.T on netflix a lot aswell. Maybe get some popcorn and watch the show at Shadow.

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Hey guys
(your) data is currently being migrated to another file system which causes slow writing and maybe slow reading speeds since massive amounts of data are transferred. This will take a while since obviously not everyone can be transferred at the same time. It is expected to be done by June 30, but you never know.. maybe shorter, maybe longer. Steam downloads need writing speed which is currently not really available for the Storage Systems with high traffic. For questions about refunds etc. you can hit up support and they will happily answer your questions.. at least the ones that they are able to answer.

I meant July :D sawy

Shadow, you are going through a big change right now and losing customers due to the price hike. You should be reaching out to customers who have this problem and trying to help them versus just saying “Well, its a problem, guess you should just wait and see what happens.” 

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@Phobos The impact is at the moment we can’t use our Shadow vm’s (D drive is essential for most of us).

I understand the migration of data, but think about a discount.

Userlevel 4
Badge +3

Hey guys
(your) data is currently being migrated to another file system which causes slow writing and maybe slow reading speeds since massive amounts of data are transferred. This will take a while since obviously not everyone can be transferred at the same time. It is expected to be done by June 30, but you never know.. maybe shorter, maybe longer. Steam downloads need writing speed which is currently not really available for the Storage Systems with high traffic. For questions about refunds etc. you can hit up support and they will happily answer your questions.. at least the ones that they are able to answer.

Userlevel 1
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I’m having the same issue at AMS datacenter, I and support thought it had to do with the issue’s there. I will let support know that this is also the case in other datacenters.

This even gives me hope that it’s a version/patch/configuration software problem instead of a hardware one.

Userlevel 1

Thank you toothless. Yeah that makes sense cause it was on my D drive also. Has anyone tried moving a game from the C to the D? Just curious.

So i have found somthing ive tryed intalling GTA to my D drive and it was very slow liek 12 Kb/s when i changed it to my c drive it went up to 50 to 60 MB/s and sometime to 100 so this can help for now

So what’s crazy is that I just downloaded a game from Epic and it went superfast. Not sure what that means

Was it into the c or d drive? 

I have the exact same problems. Been trying to download a game off of Steam, it's around around 80GB roughly and it's been taking days and it still hasn't finished.

Userlevel 1

So what’s crazy is that I just downloaded a game from Epic and it went superfast. Not sure what that means

Userlevel 1

So here’s the update from tech support for the ticket I submitted.

Hello Jeremy,

Thank you for reaching out to the Shadow Support Team!

I reached out to our Devs to further look into this issue. They believe the degraded performance may be due to maintenance on the US Data Centers. This degraded performance is currently affecting the additional storage.

Unfortunately, all they can suggest is to be patient while they work on a fix.

Alternatively, the performance of your additional storage will fluctuate based on traffic/maintenance. So you can try at a later time or during non-peak hours for more normal speeds to see if that helps alleviate the degraded performance you are experiencing.

We do apologize for the inconvenience but thank you for your patience!

I’m having the Same exact problem and I’m on the Dallas server

Userlevel 1

Anghellous I am having the same problem as well. I am on the Dallas server if that means anything

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