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  • 23 August 2021
  • 1 reply
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Hello! Can anyone help me with this? Currently, I can’t log in slowly for 5 hours because of this!

https://i.imgur.com/pqSnkDc.png


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Userlevel 5
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Hey @ollmannpc 

Your shadow is having trouble booting up windows. As long as that is not fully booted you will not be able to access or interact with your shadow. You can try issuing a full shutdown via the "?" Icon in your launcher. Now close the launcher, wait 30min and try again. If that doesn't work you will have to contact customer support as they have tools to help you quickly. You can create a support ticket on your account page.