• 23 August 2021
  • 1 reply

Hello! Can anyone help me with this? Currently, I can’t log in slowly for 5 hours because of this!

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1 reply

Userlevel 5
Badge +5

Hey @ollmannpc 

Your shadow is having trouble booting up windows. As long as that is not fully booted you will not be able to access or interact with your shadow. You can try issuing a full shutdown via the "?" Icon in your launcher. Now close the launcher, wait 30min and try again. If that doesn't work you will have to contact customer support as they have tools to help you quickly. You can create a support ticket on your account page.