Application type: Windows
Shadow Client Version: Affects Official and Beta
Local device CPU: Intel Pentium
Local device GPU: Intel UHD Graphics 610 (Integrated)
Datacenter location: California
Connection speed: 40Mbps, 40ms ping
Date when problem appeared: Nov 10 (Same day dynamic bitrate appeared)
Description of Issue:
This is almost more of a bug report? I’ve managed to narrow down what triggers the issue.
When the internet connection is lost, Shadow freezes. This happens on both the Beta launcher and the Stable launcher. The menu can still be opened, but most of the buttons aren’t functional. The issue persists even after the internet connection returns i.e. Shadow remains frozen. If the stream is exited, the launcher will not automatically open (as it should) nor can the launcher be opened via a desktop icon, start menu, etc.
The only way I’ve found to resolve this issue is to either restart my computer or open the task manager and kill shadow.
Steps to Reproduce
- Plug in an ethernet cable
- Start Shadow and start streaming
- Once the stream has started, unplug the ethernet cable
- Shadow has now frozen. You can plug the ethernet cable back in if you’d like, but it won’t affect anything.
- Exit shadow by pressing Win + Alt + Q
- Attempt to reopen the Shadow Launcher
I’m not sure if this affects others as well, since I only have my one computer.
The issue also happens if I disable WiFi rather than unplugging an ethernet cord. If I have an ethernet cord plugged in and WiFi enabled, WiFi automatically disables until the ethernet cable is unplugged.
I’m not sure if the issue affects the Alpha build; I don’t have it.