Question

Shadow Client: "Your Shadow Is Currently Unavailable"

  • 8 April 2021
  • 1 reply
  • 14 views

  • Application type (Windows/Mac/Mobile/etc.)

    • Windows / Mobile

  • Shadow Client Version (Official/Beta/Alpha)

    • Laptop: Launcher Version (Windows): 4.23.15

    • Laptop: Client Version (Windows): 3.10.17

  • Local device CPU

    • Laptop: i5-8350U (Surface Pro 5)

    • Mobile: Pixel 3 XL

  • Local device GPU

    • Laptop: Intel UHD Graphics 620  (Surface Pro 5)

    • Mobile: Pixel 3 XL

  • Datacenter location (check status.shadow.tech)

    • Dallas, TX

  • Connection speed (Datacenter speed tests EU: Paris | AMS or US: CA | TX |CH | NY)

    • 37 Mb/s

  • Description of issue

    • I am unable to log into the client via Mobile or Windows Desktop client starting this morning.  I used both devices yesterday to log in and both worked on the same network / setup as they are today.  The desktop client gives an error (screenshot below).  The mobile client just sits at the Username/Password screen with the “Log In” button just circling as if its loading is hung.  Are there any known login issues occurring right now with the Dallas Datacenter?

Other:

  • Date when problem appeared.

    • 4/8/2021

  • Did you take any action(s) which could have created this problem? If so, what?

    • None, no changes were made to the laptop or mobile device between today and yesterday when it was last known to have been working.

  • Do you recall any action(s) you took after it happened?

    • None

  • Do you use a VPN and/or antivirus?

    • No

  • Please provide a screenshot of your shadow stats (Alt+Win+O). Also make sure it captures a timeframe when the issue has happened.

    • I am unable to log into Shadow to collect any of these metrics.

 

 

 


1 reply

Userlevel 4
Badge +3

Hey @Skoobah,
this is a temporary maintenance error code. If you are still affected by this issue you should reach out to customer support since this is a community forum and no community member is able to help you with that.

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