Shadow Client: "Your Shadow Is Currently Unavailable"

• Application type (Windows/Mac/Mobile/etc.)

  • Windows / Mobile

• Shadow Client Version (Official/Beta/Alpha)

  • Laptop: Launcher Version (Windows): 4.23.15

  • Laptop: Client Version (Windows): 3.10.17

• Local device CPU

  • Laptop: i5-8350U (Surface Pro 5)

  • Mobile: Pixel 3 XL

• Local device GPU

  • Laptop: Intel UHD Graphics 620  (Surface Pro 5)

  • Mobile: Pixel 3 XL

• Datacenter location (check status.shadow.tech)

  • Dallas, TX

• Connection speed (Datacenter speed tests EU: Paris | AMS or US: CA | TX |CH | NY)

  • 37 Mb/s

• Description of issue

  • I am unable to log into the client via Mobile or Windows Desktop client starting this morning.  I used both devices yesterday to log in and both worked on the same network / setup as they are today.  The desktop client gives an error (screenshot below).  The mobile client just sits at the Username/Password screen with the “Log In” button just circling as if its loading is hung.  Are there any known login issues occurring right now with the Dallas Datacenter?

Other:

• Date when problem appeared.

  • 4/8/2021

• Did you take any action(s) which could have created this problem? If so, what?

  • None, no changes were made to the laptop or mobile device between today and yesterday when it was last known to have been working.

• Do you recall any action(s) you took after it happened?

  • None

• Do you use a VPN and/or antivirus?

  • No

• Please provide a screenshot of your shadow stats (Alt+Win+O). Also make sure it captures a timeframe when the issue has happened.

  • I am unable to log into Shadow to collect any of these metrics.