I am using shadow on a 2019 mac running catalina 10.15.7. Last night i had an issue in shadow while trying to open a game - the computer froze. So i opened the shadow menu and closed shadow - waited for a few minutes before opening again. When i tried to open again it tried to load in to shadow but failed. After that point its been saying that “shadow is off”.
I tried the turn off shadow from the help menu method countless times with no result. I also reseted shadow from my account page with no result. Uninstalled the app and re-downloaded with no result. Tried to run shadow from my android (both with wireless and cellular network) with no result.
After all that i reached out to support last night and the person i was emailing with reseted my shadow from his end with no result. Since this morning ive sent an email to the same ticket with no response so i opened a new ticket. Since 12 in the morning ive been waiting for a response for the new ticket as well.
Can anybody help?