Shadow not downloading any programs

  • 28 October 2020
  • 2 replies

I’ve tried multiple launchers, I have steam and epic games launcher, on epic when I try installing a game an error code saying how I don’t have permission to install the game appears. For steam the application just freezes when I press the install button. Even installing regular applications on the web browser causes an error.

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2 replies

Userlevel 5
Badge +6



In order for our mods and community to provide you with quick and quality assistance, please copy & paste the template below in your original post and provide the necessary information.

Not using the template may result in having your topic removed


  • Application type (Windows/Mac/Mobile/etc.)

  • Shadow Client Version (Official/Beta/Alpha)

  • Local device CPU

  • Local device GPU

  • Datacenter location (check

  • Connection speed (Datacenter speed tests EU: Paris | AMS or US: CA | TX |CH | NY)

  • Description of issue


  • Date when problem appeared.

  • Did you take any action(s) which could have created this problem? If so, what?

  • Do you recall any action(s) you took after it happened?

  • Do you use a VPN and/or antivirus?

  • Please provide a screenshot of your shadow stats (Alt+Win+O). Also make sure it captures a timeframe when the issue has happened.

Userlevel 6
Badge +6

You should contact support about this, or reset your Shadow.