Question

shadow pc wont start

  • 16 October 2022
  • 3 replies
  • 95 views

my shadow PC wont start at all ive tried using it yesterday and today ive  turned it off to see if that would work but that doesn't work i cant factory reset my shadow because  it says my account is maintenance mode


This topic has been closed for comments

3 replies

Userlevel 4
Badge +4

We are currently migrating everyone's account to our new platform/back office. This is to ensure that you will be able to benefit from a brand new, more secure and more intuitive interface: https://shadow.tech/blog/news/shadow-new-platform-cbp 

 

This new website will also allow you to finalize your order for the Power Upgrade and access it when it is available for you.

 

Have your account finished migrating yet? You should be able to start your Shadow properly.

 

If you still can't access your account, please reach out to our Support Team from your account page to look into this further. 

Userlevel 2

@Jonathan from Shadow I migrated on the 13th, but it broke everything and haven't been able to access my Shadow since. I have a support ticket out there but no update since the 13th. 

I can't even cancel or reset my Shadow... All I see on the My Account screen is "Shadow (subscription.details.status.in_trial)"

@Jonathan from Shadow I migrated on the 13th, but it broke everything and haven't been able to access my Shadow since. I have a support ticket out there but no update since the 13th. 

I can't even cancel or reset my Shadow... All I see on the My Account screen is "Shadow (subscription.details.status.in_trial)"

Try removing the payment method if you are trying to cancel.