my shadow PC wont start at all ive tried using it yesterday and today ive turned it off to see if that would work but that doesn't work i cant factory reset my shadow because it says my account is maintenance mode
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Userlevel 4
+4
We are currently migrating everyone's account to our new platform/back office. This is to ensure that you will be able to benefit from a brand new, more secure and more intuitive interface: https://shadow.tech/blog/news/shadow-new-platform-cbp
This new website will also allow you to finalize your order for the Power Upgrade and access it when it is available for you.
Have your account finished migrating yet? You should be able to start your Shadow properly.
If you still can't access your account, please reach out to our Support Team from your account page to look into this further.
Userlevel 2
I can't even cancel or reset my Shadow... All I see on the My Account screen is "Shadow (subscription.details.status.in_trial)"
I can't even cancel or reset my Shadow... All I see on the My Account screen is "Shadow (subscription.details.status.in_trial)"
Try removing the payment method if you are trying to cancel.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.