I have a 2560x1440 monitor and until the last update, shadow worked great with my monitor and it had the same resolution as my desktop, but after the update it was stuck at 1920x1080 and 60hz ( my monitor supports 144hz ). I tried everything, nvidia control panel didn’t work because i couldn’t create a custom resolution ( The customize button was greyed out but i already have DSR disabled so the common fix doesn’t work ). Does anyone else have this problem?
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Userlevel 5
+5
Hello
Please try entering your Shadow launcher, press the Help menu button (the “?” in the upper right corner), select “Display Safe mode”, start Shadow, close Shadow and start it normally again. Feel free to let me know if that helped.
Hello
Userlevel 5
+5
Shadows customer support would be very happy to assist you. Feel free to reach out to them via your account page.
Userlevel 1
I’m having the same problem which started today after an update. My display resolution is 2560x1600 but Shadow is fixed at 1920x1080 no mater what I do. Custom resolution in the Nvidia Manager is grayed out. I’ve reached out to Tech Support- awaiting a reply. I suspect there may be more users with the same issue...
Userlevel 1
I have a 2560x1440 monitor and until the last update, shadow worked great with my monitor and it had the same resolution as my desktop, but after the update it was stuck at 1920x1080 and 60hz ( my monitor supports 144hz ). I tried everything, nvidia control panel didn’t work because i couldn’t create a custom resolution ( The customize button was greyed out but i already have DSR disabled so the common fix doesn’t work ). Does anyone else have this problem?
same issue here since update
I feel a bit better knowing im not the only one with the problem, hoping it’s something from the update and not from my monitor or resolution
Userlevel 1
I’d encourage everyone with the issue to raise a ticket so Shadow are aware or can roll back the update
Userlevel 1
I’ve not any reply to my ticket from yesterday. Anyone know typical support response times? Anyone know an interim fix for the resolution issue?
Big issues lately. Try plugging into your TV then back into your monitor. There's an overlay issue. There's a BIG issue here and shadow are keeping quiet.
Userlevel 1
Big issues lately. Try plugging into your TV then back into your monitor. There's an overlay issue. There's a BIG issue here and shadow are keeping quiet.
My TV is a 1080p one, tried anyway, no difference- ongoing issue.
Anyone any idea for a hot fix? Seems strange Shadow can’t just roll back the update.
I’m unable to add custom resolution in Nvidia Manager or even via a regedit.
Userlevel 1
I feel a bit better knowing im not the only one with the problem, hoping it’s something from the update and not from my monitor or resolution
Is this issue ongoing for you? (it is for me)
Day five still nothing working and can't even factory set anymore 😫
Userlevel 1
Day five still nothing working and can't even factory set anymore 😫
have you raised a ticket?
Day five still nothing working and can't even factory set anymore 😫
have you raised a ticket?
oh just a few 😆
Day five still nothing working and can't even factory set anymore 😫
have you raised a ticket?
oh just a few 😆did a factory reset and nothing happened.
Day five still nothing working and can't even factory set anymore 
have you raised a ticket?
oh just a few 
did a factory reset and nothing happened. Not been able to use for 5 days now, an answer would be nice to what is actually going on with all these issues of late.
Userlevel 1
have raised ticket, sent logs, issue ongoing with no updates
have raised ticket, sent logs, issue ongoing with no updates
Yeah it's dire mate. I've tried everything they've asked even had another email saying wait 2 more hours for factory reset.....it's now been 7 
and no change.
Userlevel 1
have raised ticket, sent logs, issue ongoing with no updates
Yeah it's dire mate. I've tried everything they've asked even had another email saying wait 2 more hours for factory reset.....it's now been 7 🤦 and no change.
I’ve asked but no answer- why can’t they just roll back the update? Or come up with a hot fix for now? Shadow used to be more helpful...
have raised ticket, sent logs, issue ongoing with no updates
Yeah it's dire mate. I've tried everything they've asked even had another email saying wait 2 more hours for factory reset.....it's now been 7 and no change.
I’ve asked but no answer- why can’t they just roll back the update? Or come up with a hot fix for now? Shadow used to be more helpful...
Yeah I'm at a loss 
this is getting on for a week now. I think they are missing the point that it does not recognise my monitor AT ALL in Nvidia control panel even though it's working just fine. They keep thinking it's just a resolution issue between phone app and pc app. Keep telling me to start one app on one device then set monitor to other blah blah. Tell them nothing works and get same bs telling me to start safe mode blah blah blah.
I feel a bit better knowing im not the only one with the problem, hoping it’s something from the update and not from my monitor or resolution
Is this issue ongoing for you? (it is for me)
Heya, yeah its still ongoing and honestly it's annoying because if i pay 30$ monthly for a pc service i atleast expect to get a better resolution than 1080p..
have raised ticket, sent logs, issue ongoing with no updates
Yeah it's dire mate. I've tried everything they've asked even had another email saying wait 2 more hours for factory reset.....it's now been 7 and no change.
I’ve asked but no answer- why can’t they just roll back the update? Or come up with a hot fix for now? Shadow used to be more helpful...
Yeah I'm at a loss this is getting on for a week now. I think they are missing the point that it does not recognise my monitor AT ALL in Nvidia control panel even though it's working just fine. They keep thinking it's just a resolution issue between phone app and pc app. Keep telling me to start one app on one device then set monitor to other blah blah. Tell them nothing works and get same bs telling me to start safe mode blah blah blah.
Honestly it looks like they don't really care about this problem that much😒😒
Userlevel 1
Honestly it looks like they don't really care about this problem that much😒😒
The lack of response suggests that, but when the solution is potentially simple- roll back the so called update then why not just do that? An explanation (lacking so far) would be helpful.
Honestly it looks like they don't really care about this problem that much😒😒
The lack of response suggests that, but when the solution is potentially simple- roll back the so called update then why not just do that? An explanation (lacking so far) would be helpful.
🤷
Different ball game if I had a pc sat in front of me , why should we be trouble shooting everything when we don't have physical access to it🤷 surely that's not our job.
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