Does anyone know if creating a new shadow account and and getting a new shadow might work??
Best answer by Jonathan from Shadow
View originalShadow still down due to nonsense repeating "switching to official version" Does anyone know..
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Yes my shadow has been down since Tuesday morning.. and no unfortunately support mentioned creating a new account will only make the situation worse.. check out the maintenance site https://status.shadow.tech hopefully this helps.
We are aware that some users are currently going through an infinite update problem that is preventing them from accessing their Shadow.
We continue to investigate the issue and are working to find a solution as soon as possible. Please note that, in the meantime, you can fix the problem on your side if you accept to reset your Shadow. In order to proceed, please follow this guide.
https://help.shadow.tech/hc/en-gb/articles/360015492213-How-to-factory-reset-your-Shadow
Additionally, you can follow the progress made on the issue here:
https://status.shadow.tech/
Thank you for your patience, we sincerely apologize for the inconvenience.
Userlevel 4
+4
Hey
If you continue to face issues, please go ahead and reach out to our wonderful Support Team from your account page (https://account.shadow.tech/home/support) so that they can help look into this further.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.