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Shadow still down due to nonsense repeating "switching to official version" Does anyone know..

  • 3 June 2022
  • 3 replies
  • 126 views

Does anyone know if creating a new shadow account and and getting a new shadow might work??

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Best answer by Jonathan from Shadow 10 June 2022, 02:01

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Yes my shadow has been down since Tuesday morning.. and no unfortunately support mentioned creating a new account will only make the situation worse.. check out the maintenance site https://status.shadow.tech hopefully this helps.

We are aware that some users are currently going through an infinite update problem that is preventing them from accessing their Shadow.

We continue to investigate the issue and are working to find a solution as soon as possible. Please note that, in the meantime, you can fix the problem on your side if you accept to reset your Shadow. In order to proceed, please follow this guide.
https://help.shadow.tech/hc/en-gb/articles/360015492213-How-to-factory-reset-your-Shadow

Additionally, you can follow the progress made on the issue here:
https://status.shadow.tech/ 

 

Thank you for your patience, we sincerely apologize for the inconvenience.

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Hey @TashaSky, a fix for the boot loop issue has been deployed. Please try launching Shadow again at your earliest convenience.

 

If you continue to face issues, please go ahead and reach out to our wonderful Support Team from your account page (https://account.shadow.tech/home/support) so that they can help look into this further.

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