Shadow website not working

  • 9 November 2022
  • 4 replies

I’m trying to subscribe to the shadow service, but there seems to be something wrong, the website gives and error every time i try do subscribe.


Addition to that, when I try to enter my account, the screen is stuck in a loading screen. if I “f12” the website and view the console, there is an error 404.


Am I the only one who experience this?

(quick note: have tried from multiple accounts, networks and devices, but the problem won’t go away)

(quick note 2: I am located in Europe)

4 replies

I'm having this same exact issue! Can't subscribe due to an error saying "An error occurred saving your billing information, please try again later."


And when clicking on go to my account, it's just keep loading for ever!


Tried from multiple accounts, browsers, and computers!


Did you find a way to resolve the issue?

Hi, I have the same issue, I can’t subscribe :S

Userlevel 4
Badge +4

I’m glad to hear that you would like to resubscribe to Shadow. 


Can you try creating a new account under a different email?


If the issue persists, please reach out to our Support Team through your account page so they can look further into this issue. 

I have the same issue, I first encountered it two weeks ago. I have talked with support but no updates as of yet.


I’m also in EU, seems to be several problems with their website.