Slow CPU cores and now Turbo

We’re quickly writing to let you know that last month, the combination of newly-designed hardware, enthusiastic members and intense usage (with new games and the holiday season) led the Shadow Ultra and Infinite servers to overheat. This explains why you might have had performance issues while using your Shadow around Christmas time, and we apologize for this inconvenience.

 

Thanks to some quick thinking by our tech team, we applied a temporary fix by disabling Turbo Boost on the processor. This interim solution stabilized the experience, and so far, feedback from the community has been positive.

Our team is still on the case and working on a long-term solution that will allow you to use Shadow to its full potential. We will let you know as soon as we have new updates.

This is what I was sent. I mean honestly if they are having to knowingly disable part of the service that is being paid for, is there going to be some sort of compensation for that?

I don’t even have an Ultra or Infinite Shadow. because, surprise, I’ve been waiting for my hardware for over a year now.

So tell me Shadow, why’s my Boost instance reduced? Are you even reading your own discussion board?

If this is also going to be a permanent “feature” of Shadow like the 30 minute auto shutdown then I’m going to cancel my subscription. For a young company Shadow is really quick when it comes to adapting the anti consumer behaviour of the big tech companys. Not communicating such a case is a  really bad move.

I mean I see the same stuff in the Shadow client every day since two years+, two guys telling me how Shadow is the best, the secrets of our data centers, how to install all my games in Shadow and some other blabla….why the hell not putting a note in the client that there might be a significant degradation in performance? Not everyone is a brainless smartphone guy that signed to Twitter, Facebook, and whatever else there might be. 

I’ll ask again: when is this technical issue resolved and when do I get my missing clock speed back?

No performance degradation? Yeah, right. Tell that Blender and the OpenImage viewport denoiser. Heavily depending on CPU power and after that you tell that tools like Handbrake or the export of a Natron project into an image sequence, just to name examples. 

And since when is a missing core speed of 8x 700 MHz not a degradation in performance?

Look man, not everyone is a gaming person on Shadow who might not notice what it missing right now because games run fine. How do you think I noticed this in the first place? Because some of my tools did not behave like they used to before. 

Don’t even know why I have to debate this. I pay for my instance as anyone else and therefore I just take the liberty to ask when this is resolved. Especially when there is no notice to be found from Shadow telling me that there is something wrong. I find it just a bad business practice not to notify customers about this. 

And you know exactly what’s wrong with my instance just by looking at my text here? :-)

Let me help you here: there is a degradation in performance on my instance, the Shadow support forwarded my ticket up the chain of command to look into the trouble I am having with it. My CPU Turbo is definitely not going higher than 2.7, sometimes with a little luck up to 2.8  GHz.

Interesting to see the “I don’t have a problem with the product than you cannot have any problem with the product.” mentality never dies in community driven discussion boards. Anyway, the support will take care of it now. Thanks for your time and help. ^^

@Butcho What do you mean shadow doesn’t inform you? Everyone who is affected got a mail and the status page shows you the the services status. Do you expect a phone call or how would you like to be informed?