Question

Sound Issue

  • 24 September 2022
  • 2 replies
  • 27 views

Hi All,

 

Am really hoping someone on here can help, as I’ve had this issue for a week and tech support have replied twice to say everything looks okay from their end - they’ve not replied for days now and I don’t think they’re going to?

 

I have no sound on Shadow, although sound is working fine on my regular PC. Troubleshooting has concluded that there’s no input/output device available. Reinstalling Nvidia drivers doesn’t help

 

Windows won’t update - it goes through the motions of downloading the updates but on restarting, the updates always fail. Error 0x80070002.

 

I have tried updating the drivers through device manager, but it says they are all up to date. I’ve tried to reinstall the sound devices again but that also doesn’t work (shadow virtual audio device - this device cannot start, code 10)

 

I have also tried switching the audio quality to high - this doesn’t work.

 

Would be grateful if anyone can help with this.

 

Michele :-)


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2 replies

Userlevel 5
Badge +6

Hi @Alemi 

Have you checked to see if you have the shadow application muted in sound application settings?

Sounds like this might be a sound driver issue, try rolling back the sound drivers using this guide:

https://answers.microsoft.com/en-us/windows/forum/all/how-to-enable-generic-audio-driver/de3eceab-f186-494a-b24f-584e731e764a