Sudden stuttering / jitter due to packet loss

  • 12 December 2021
  • 1 reply

Userlevel 1
Badge +2

Hi all,

All of a sudden my Shadow starting stuttering every 5 seconds or so when running a game, the Shadow Control Panel showing packet losses. I was hoping this would be a temporarily thing, but it's now the second day of doing this.
My internet speed is a steady 200 to 220mbps, I only connect through ethernet and no settings have changed on my router or at my ISP lately. I think I connect through the Amsterdam server and that's showing no issues.
I've tried the Windows and Mac versions of Shadow and they both have the same issue.

For some games it will be a minor Audio stutter, but others will stutter in the Audio & Video, making them pretty difficult to play.

Is anyone else experiencing any issues since December 10th all of a sudden?
If so / not, does anyone have any idea what I can do to stop this from happening?

Any help is greatly appreciated, since I can barely use Shadow with this issue.

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1 reply

Userlevel 5
Badge +6

Hi @Jordy 

The Gurus on the ENG discord have some tools you can use to help diagnose what is going on with your connection. Reach out to them - Gelgoog