Since 25th December I’ve been getting terrible latency from my Shadow at Paris datacenter making it virtually unusable. I contacted support and they suggested it is a problem with my network. However, I am pretty sure it is not. Attached you can see a speedtest for the Paris datacenter which has low download, high ping and lots of jitter. I have also run one for the Amsterdam datacenter and it looks normal.
I have also attached a traceroute to try and help diagnose the issue. Any help would be much appreciated, it is frustrating not being able to use Shadow whilst I am on holiday.
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Application type: Mac
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Shadow Client Version: Official
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Local device CPU: Dual-Core Intel Core m5
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Local device GPU: Intel HD Graphics 515 1536 MB
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Datacenter location: Paris
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Connection speed: See attatched
Speed test paris Speed test Amsterdam Traceroute Paris
Best answer by Jim29er
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