Question

Texas Data Center

  • 16 November 2022
  • 1 reply
  • 15 views

Is something going on at the Texas data center?

 

The bandwidth and jitter are terrible. Yalls speedtest is doing 6 down 407 up with 69 jitter lol.


1 reply

Userlevel 4
Badge +4

Sorry to hear that you’re experiencing latency with your Shadow.

 

I recommend following the steps listed in this help center article to see if that helps: https://help.shadow.tech/hc/en-gb/articles/360011196119-How-to-troubleshoot-your-internet-connection

 

In order for our mods and community to provide you with quick and quality assistance, please copy & paste the template below in your original post and provide the necessary information.

Not using the template may result in having your topic removed

+++

  • Application type (Windows/Mac/Mobile/etc.)

  • Shadow Client Version (Official/Beta/Alpha)

  • Local device CPU

  • Local device GPU

  • Datacenter location (check status.shadow.tech)

  • Connection speed (Datacenter speed tests EU: Paris | AMS | Gravelines | Dunkirk | Frankfurt or US: CA | TX | NY)

  • Description of issue

Other:

  • Date when problem appeared.

  • Did you take any action(s) which could have created this problem? If so, what?

  • Do you recall any action(s) you took after it happened?

  • Do you use a VPN and/or antivirus?

  • Please provide a screenshot of your shadow stats (Alt+Win+O). Also make sure it captures a timeframe when the issue has happened.

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