Unable to launch - update fails

Question

I am unable to launch Shadow. Shadow gives the following update screen :

When I press the Orange button, it flashes to the update progress bar for a second or so, then flips back to this screen.

There is no error message displayed.

I have tried to reset my Shadow - better than nothing - but this fails also. I get through to the password screen then it reports an error :

I contacted technical support 24 hours ago, but no joy to date. They have just said “be patient” - mentioned that my Shadow was under maintenance.

Not sure where to go next…

...apart from - has anyone seen this before and resolved?

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Best answer by Lily 29 July 2020, 00:21

Lily · Accepted Answer

Try the beta launcher found on your Shadow account page. That might kick the updater back in place.

MGowen · Answer

Thank you. Great suggestion and one that Support suggested. Unfortunately, no joy.

I suspect an issue with storage - I get a VM error when I request reset...

Was working well yesterday, stop still puzzled.

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