Solved

Unable to launch - update fails

  • 28 July 2020
  • 3 replies
  • 66 views

Userlevel 2

I am unable to launch Shadow. Shadow gives the following update screen :

When I press the Orange button, it flashes to the update progress bar for a second or so, then flips back to this screen.

There is no error message displayed.

I have tried to reset my Shadow - better than nothing - but this fails also. I get through to the password screen then it reports an error : 

 

I contacted technical support 24 hours ago, but no joy to date. They have just said “be patient” - mentioned that my Shadow was under maintenance.

Not sure where to go next…

...apart from - has anyone seen this before and resolved?

icon

Best answer by Lily 29 July 2020, 00:21

View original

This topic has been closed for comments

3 replies

Userlevel 6
Badge +6

Thank you. Great suggestion and one that Support suggested. Unfortunately, no joy.

I suspect an issue with storage - I get a VM error when I request reset...

Was working well yesterday, stop still puzzled.

Aww, that is very unfortunate. Hopefully, it can still get resolved by support. 

Userlevel 2

Thank you. Great suggestion and one that Support suggested. Unfortunately, no joy.

I suspect an issue with storage - I get a VM error when I request reset...

Was working well yesterday, stop still puzzled.

Userlevel 6
Badge +6

Try the beta launcher found on your Shadow account page. That might kick the updater back in place.