Question

Upon clicking start now on shadow is stuck on a black screen

  • 8 September 2020
  • 2 replies
  • 34 views

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When I click “start now” on shadow it goes through but brought with a full display of just a black screen I don’t know why this happened and I really need help on how to fix this. I shut down, restart streaming, and none worked.


2 replies

Userlevel 5
Badge +4

Hey Drift, it’s hard for our community to help out without more information.  Please use this template here for them to better assist you!

 

Badge +1

You could try these steps that helped me when I had that issue once:
 

  • Re-installing the Shadow Application
  • Lowering your bandwidth (via. application)
  • Closing other apps
  • Try Low Bandwidth mode
  • Shutdown shadow and try starting again in 20 minutes
  • Updating your local device

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