Question

USB redirection driver installation fail on MacBook Air M1 (12.2.1)

  • 18 February 2022
  • 1 reply
  • 75 views

Today I’ve installed Shadow on a clean installed MacBook Air 2020 (M1). The MacBook is running macOS 12.2.1. When installing the USB driver I instantly receive the well known error message “ An unexpected error happened with the USB devices redirection  drivers” (cf. Screenshot). None of the provides options works. The Help Center article does not help, since all lists from which things should be deleted are empty. Which makes sense since the driver hasn’t been installed in advance. I’ve tried to use the Release, Beta, and Alpha version, all resulting in the same error.

 


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1 reply

Userlevel 4
Badge +4

Hey @Schalbart. Sorry to hear that you are experiencing an USB error pop up message. We would love to assist you out properly. Please go ahead and reach out to our wonderful Support Team from your account page (https://account.shadow.tech/home/support) so that they can help look into this further.