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VM not activated; Online portals shows no orders

  • 30 December 2021
  • 1 reply
  • 60 views

I ordered my shadow a few days ago. It previously told me that I had one order in the works. Today I checked the portal and my shadow is not activated, but it shows no orders in progress. Is this a mistake, a bug, or do they just take the order out of the portal when it’s about to be activated?

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Best answer by Phobos 30 December 2021, 21:15

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Hey @tphelps93 
Before your order gets activated it will be removed from the orders section as it is about to be fulfilled (activated). In your subscriptions tab you should now see more information about your pre order.