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xbox game pass wont download games


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hi I have a issue with the xbox game pass it wont let me download any games because it says there is a issue with the storage device I have used the game pass on shadow since I joined with no issues until now the error code is Code: 0x80073D13 I have followed all Microsoft’s advice on there website for fixing the issue but nothing seems to work is anyone else having this is

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Best answer by Gaijin 14 June 2020, 14:05

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Its on gamepass end

 

there is a workaround posted on reddit

https://www.reddit.com/r/ShadowPC/comments/h0pifp/xbox_game_pass_and_ntfs_error_workaround/?utm_source=share&utm_medium=ios_app&utm_name=iossmf

Xbox Game Pass and "NTFS" error workaround

Edit: Big thanks to Auwolf for the workaround!  I only dug into why it works and wrote the steps to perform the workaround.

For those of you who have been running into issues installing Xbox Game Pass games on your Shadow and you're getting an error:

"For this game, choose a drive that's formatted as NTFS" or error code 0x80073D13

The issue is that your Shadow's C drive has been formatted with a cluster size (byte allocation size) of something other than 4k (mine is set to 16k).  XGP games require that the drive/partition you want to install the game on has a byte allocation size of 4k (not sure why Shadow is setting it to such a large value).  Good news is that there's a workaround that doesn't require reformatting or rebuilding of your Shadow PC.

(Caution: this is somewhat advanced, so if there's anything you absolutely cannot lose on your Shadow PC and you're not comfortable with making disk partition changes or you haven't done it before, contact Shadow Support instead just in case).

The following steps will create a new partition (drive D) on your Shadow PC by borrowing space from its C drive.  These instructions assume that you only have one drive (C) currently.

1. Open the Disk Management app by pressing WIN-R and entering "**diskmgmt**.msc", then hitting Enter.
2. Right-click the C drive in the grid at the top and select "Shrink Volume...".
3. In the window that appears, choose the amount of space you want to shrink the C drive by.  This will be the space you will allocate to a new D drive later.
   1. DO NOT choose the entire amount displayed in the "Size of available shrink space in MB" field.  You want to leave Windows some breathing room. Enter a number that's half of the available shrink space to be safe, as long as it's enough to fit the game(s) you want to install.
4. Click "Shrink" and after a moment your C drive will be a bit smaller and you'll notice a new "Unallocated" section of the "Disk 0" graph near the bottom.
5. Right-click on the "Unallocated" space at the bottom right and select "New Simple Volume...".
6. This will go through the process of formatting the unallocated space as drive D.  Feel free to customize anything... just make sure that the "Allocation size unit" is either set to "Default" or "4k".  However, it is safe to just "next" your way through the wizard.
7. You now have a D drive.  This will be where you'll install the XGP games:
8. In the Xbox app, click your profile icon at the top and select "Settings".
9. Click "General" on the left.
10. In the "Drive selection" section on the right, click the "(C:)" dropdown and select "(D:).
11. Try installing a game.  It should now be successful.

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Thank you for your reply I will give that a try . I have never had this issue before with the game pass even games like metro exodus that I have downloaded and played before won’t download anymore ?

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Thank you for your reply I will give that a try . I have never had this issue before with the game pass even games like metro exodus that I have downloaded and played before won’t download anymore ?

You can follow the conversation on reddit if you receive the ntfs error. But apparently its a bug and you could wait for ms to fix it?

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All working again after a disk format to 4K 👍

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All working again after a disk format to 4K 👍

Awesome. 

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Tried this fix - doesn’t seem to be working for me. However, I’m doing so on my extra storage drive. There is not an explicit 4k option in the allocation drop down for either straight up format, shrink, or any other part of disk management, just the normal 4096 bytes option - which I assume is the correct option, but that’s not doing the trick for me, nor is “default” 

Total bummer.

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Tried this fix - doesn’t seem to be working for me. However, I’m doing so on my extra storage drive. There is not an explicit 4k option in the allocation drop down for either straight up format, shrink, or any other part of disk management, just the normal 4096 bytes option - which I assume is the correct option, but that’s not doing the trick for me, nor is “default” 

Total bummer.

If its an extra drive eg d drive then reformat to the proper setting ntfs 4096 allocation

the gamepass app (beta) was updated this week might want to try this first and see if it has been fixed

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Tried this fix - doesn’t seem to be working for me. However, I’m doing so on my extra storage drive. There is not an explicit 4k option in the allocation drop down for either straight up format, shrink, or any other part of disk management, just the normal 4096 bytes option - which I assume is the correct option, but that’s not doing the trick for me, nor is “default” 

Total bummer.

If its an extra drive eg d drive then reformat to the proper setting ntfs 4096 allocation

the gamepass app (beta) was updated this week might want to try this first and see if it has been fixed

Exactly what I already tried. Shrink/format - etc, doesn’t matter. I’ve also tried both the beta and the stable with the same exact issue unfortunately.

What’s fun is that I can still install the XBox/PC No Man’s Sky beta from the MS Store - but nothing from the XBox app itself will work.

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Got a fix! All credit to Lily on the Shadow discord.

For those who might have this issue and aren’t having luck manually attempting to change your allocation to 4k, you can create a VHDX drive and use that.

Here’s an easy guide - https://www.windowscentral.com/how-create-and-set-vhdx-or-vhd-windows-10

Note that when you do this on shadow and you get to where you’re creating the volume - just leave the allocation to “default” to get it working.

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I finally got it download games again. Don’t know if there is a solution to this yet. I tried the reformat solution and it didnt work for me. Then I unistalled the Xbox beta with Revouninaller then reinstalled it and tried to download No Man’s Sky and it started downloading. I’m not sure if it was the reinstalling of the app or a combination of the both but I figured i would report what I found. Good Luck.

Anyone managed to get Gears Tactics working? Tried installing to a virtual disk but it just won't download

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Can't get Exodus to download. It says it is leaving Game pass soon. I did manage to get Rage 2 to download this morning. 

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@smashthings D’aw, thanks! 

Can't get Exodus to download. It says it is leaving Game pass soon. I did manage to get Rage 2 to download this morning. 

Anyone managed to get Gears Tactics working? Tried installing to a virtual disk but it just won't download

Tried this? 

Shadow disks are formatted in NTFS 16k instead of 4k, it shouldn't be an issue, but since a few days Microsoft Game Pass games won't install if disk is not in 4k to workaround this Microsoft bug, creating a VHDX drive works.

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yeah, this has been happening to me as well. I tried the partition of the drive and that didn’t work. Support wanted me to format the drive after all that didn’t work. 

 

After the format, it still doesn’t work. They say they are still looking into this.

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Tried all that myself. Kept 60gb for windows drive and assigned the remaining 195 to a ntfs drive with 40xx allocation. 
 

install failed because i forgot to change the install drive to d

 

after that all was working well. Installing outer worlds, minecraft dungeon & grounded. 

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Tried all that myself. Kept 60gb for windows drive and assigned the remaining 195 to a ntfs drive with 40xx allocation. 
 

install failed because i forgot to change the install drive to d

 

after that all was working well. Installing outer worlds, minecraft dungeon & grounded. 

Question,  so did you get issue resolved?  I'm have the same issue..... I have tried the reddit "workaround" still nothing.   

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Question,  so did you get issue resolved?  I'm have the same issue..... I have tried the reddit "workaround" still nothing.   

Open the Microsoft Store and update the Xbox app. They released a new update and fixed this issue.

At least, it’s working for me.

I've update the Xbox app but it still throws and error telling me to install it on an NTFS formatted drive

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I've update the Xbox app but it still throws and error telling me to install it on an NTFS formatted drive


Same.

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So is this issue only happening on the games that have the “Administrator approval required for installation” message on them? See https://forum.shadow.tech/gaming-41/administrator-approval-required-for-installation-912 … seems like these are related.

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All working again after a disk format to 4K 👍

If your issue is fixed, can you please mark the question as answered? Thanks.

hi I have a issue with the xbox game pass it wont let me download any games because it says there is a issue with the storage device I have used the game pass on shadow since I joined with no issues until now the error code is Code: 0x80073D13 I have followed all Microsoft’s advice on there website for fixing the issue but nothing seems to work is anyone else having this is

You are not alone i did everything even used Powershell Program.  Now  these Games are behind a invisible Door 😬😔🤧🤧🤧

Its on gamepass end

 

there is a workaround posted on reddit

https://www.reddit.com/r/ShadowPC/comments/h0pifp/xbox_game_pass_and_ntfs_error_workaround/?utm_source=share&utm_medium=ios_app&utm_name=iossmf

Xbox Game Pass and "NTFS" error workaround

Edit: Big thanks to Auwolf for the workaround!  I only dug into why it works and wrote the steps to perform the workaround.

For those of you who have been running into issues installing Xbox Game Pass games on your Shadow and you're getting an error:

"For this game, choose a drive that's formatted as NTFS" or error code 0x80073D13

The issue is that your Shadow's C drive has been formatted with a cluster size (byte allocation size) of something other than 4k (mine is set to 16k).  XGP games require that the drive/partition you want to install the game on has a byte allocation size of 4k (not sure why Shadow is setting it to such a large value).  Good news is that there's a workaround that doesn't require reformatting or rebuilding of your Shadow PC.

(Caution: this is somewhat advanced, so if there's anything you absolutely cannot lose on your Shadow PC and you're not comfortable with making disk partition changes or you haven't done it before, contact Shadow Support instead just in case).

The following steps will create a new partition (drive D) on your Shadow PC by borrowing space from its C drive.  These instructions assume that you only have one drive (C) currently.

1. Open the Disk Management app by pressing WIN-R and entering "**diskmgmt**.msc", then hitting Enter.
2. Right-click the C drive in the grid at the top and select "Shrink Volume...".
3. In the window that appears, choose the amount of space you want to shrink the C drive by.  This will be the space you will allocate to a new D drive later.
   1. DO NOT choose the entire amount displayed in the "Size of available shrink space in MB" field.  You want to leave Windows some breathing room. Enter a number that's half of the available shrink space to be safe, as long as it's enough to fit the game(s) you want to install.
4. Click "Shrink" and after a moment your C drive will be a bit smaller and you'll notice a new "Unallocated" section of the "Disk 0" graph near the bottom.
5. Right-click on the "Unallocated" space at the bottom right and select "New Simple Volume...".
6. This will go through the process of formatting the unallocated space as drive D.  Feel free to customize anything... just make sure that the "Allocation size unit" is either set to "Default" or "4k".  However, it is safe to just "next" your way through the wizard.
7. You now have a D drive.  This will be where you'll install the XGP games:
8. In the Xbox app, click your profile icon at the top and select "Settings".
9. Click "General" on the left.
10. In the "Drive selection" section on the right, click the "(C:)" dropdown and select "(D:).
11. Try installing a game.  It should now be successful.

Thanks, man! It worked for me!

Userlevel 5
Badge +3

Its on gamepass end

 

there is a workaround posted on reddit

https://www.reddit.com/r/ShadowPC/comments/h0pifp/xbox_game_pass_and_ntfs_error_workaround/?utm_source=share&utm_medium=ios_app&utm_name=iossmf

Xbox Game Pass and "NTFS" error workaround

Edit: Big thanks to Auwolf for the workaround!  I only dug into why it works and wrote the steps to perform the workaround.

For those of you who have been running into issues installing Xbox Game Pass games on your Shadow and you're getting an error:

"For this game, choose a drive that's formatted as NTFS" or error code 0x80073D13

The issue is that your Shadow's C drive has been formatted with a cluster size (byte allocation size) of something other than 4k (mine is set to 16k).  XGP games require that the drive/partition you want to install the game on has a byte allocation size of 4k (not sure why Shadow is setting it to such a large value).  Good news is that there's a workaround that doesn't require reformatting or rebuilding of your Shadow PC.

(Caution: this is somewhat advanced, so if there's anything you absolutely cannot lose on your Shadow PC and you're not comfortable with making disk partition changes or you haven't done it before, contact Shadow Support instead just in case).

The following steps will create a new partition (drive D) on your Shadow PC by borrowing space from its C drive.  These instructions assume that you only have one drive (C) currently.

1. Open the Disk Management app by pressing WIN-R and entering "**diskmgmt**.msc", then hitting Enter.
2. Right-click the C drive in the grid at the top and select "Shrink Volume...".
3. In the window that appears, choose the amount of space you want to shrink the C drive by.  This will be the space you will allocate to a new D drive later.
   1. DO NOT choose the entire amount displayed in the "Size of available shrink space in MB" field.  You want to leave Windows some breathing room. Enter a number that's half of the available shrink space to be safe, as long as it's enough to fit the game(s) you want to install.
4. Click "Shrink" and after a moment your C drive will be a bit smaller and you'll notice a new "Unallocated" section of the "Disk 0" graph near the bottom.
5. Right-click on the "Unallocated" space at the bottom right and select "New Simple Volume...".
6. This will go through the process of formatting the unallocated space as drive D.  Feel free to customize anything... just make sure that the "Allocation size unit" is either set to "Default" or "4k".  However, it is safe to just "next" your way through the wizard.
7. You now have a D drive.  This will be where you'll install the XGP games:
8. In the Xbox app, click your profile icon at the top and select "Settings".
9. Click "General" on the left.
10. In the "Drive selection" section on the right, click the "(C:)" dropdown and select "(D:).
11. Try installing a game.  It should now be successful.

Thanks, man! It worked for me!

Awesome!