This is a space to discuss anything you'd like be it Shadow or your favorite games!
Howdy #TeamShadow,Welcome to your new community home! A place to find answers to your questions fast, help others while getting rewarded for it, and discover news quicker than anywhere else. With so many Shadower joining the forum, we think it’s important to create a space for you to share a little more about who you are and all the cool things you - yes, you - do in this beautiful world. Here are some questions you can answer to get your juices flowing...but of course feel free to add anything more Who are you? Where do you come from? Why do you use Shadow and what is your favorite thing about it? What is your favorite game of all time? What game did you last complete? Favorite meme?Alright, let’s get this party started Useful information Forum rules & guidelines How to post
Hey #TeamShadow,Sorry to bug you but, we have an exciting announcement for you forum-goers:The Bug Reporting category is now live!https://shdw.me/bug_reporting This new category is the perfect place to see if anyone else has run into a similar issue as you, as well as to share those rare bugs you stumble across when Shadow is misbehaving.You can also:Get your bug directly in dev hands and feedback on reproducible issues Earn a cool badge for bugs that are qualified as bugs by our dev team Meet new bug squashing buddies with similar issues and learn quick tips Help build Shadow to be the best it can be! Smaller bugs will have a home to gather in, and larger bugs will have more details to inform Devs when testing. We’ll aim to acknowledge all your posts as best we can, while maintaining their status according to development updates. To do so, we ask a few favors: Check for duplicates before posting. Duplicates will be merged/removed If you find another user with the same issue,
Bugs can be entertaining until they hinder your progression We do our best to provide you with a seamless experience but bugs can occur. With your help identifying and detailing these issues, we can prioritize our work based on what matters most to you, #TeamShadow!So how does this workUse the search bar to see if the bug you’re experiencing has been reported. If so, upvote it and provide additional details that may help in the comments. If not, create and post a Bug Report here (follow the format below) We’ll monitor this channel and prioritize fixes balancing severity, scope, and votes in parallel with support tickets.Disclaimer: This section is only for bug reports that pertain to Shadow itself, the Shadow launcher, and the Shadow Ghosts. For all other bug reports, please reach out to our support team through your account page.Please make sure that the bug you are submitting isn’t already a known issue. To check our known issues, click here. When posting, please follow this Bug
Disclaimer: This is not an actual bug report, just a sample.Issue/Describe the bugMouse on Windows is too small while running very high resolutionsApplications/Devices:WindowsVersions:Alpha v. 5.0.3Steps to Reproduce:Using a Monitor Higher Than 1080p (2.4k was tested) Launch Shadow in high resolutions on the local computer (scaling does not matter) Set Shadow resolution to same resolution as local computer (scaling can change to test out and reproduce, for my repro, I matched the resolutions) In windowed mode can easily see which mouse is causing issues by moving out of the Shadow window (Also happens on fullscreen.) I also tried upscaling Shadow screen resolution in Settings to 200% and mouse size did not change.Additional NotesNone
So you’ve been super excited about our new forum, posted everywhere, and are now overwhelmed with notifications emails Worry not: we have a solution! Click on your profile (top right, where your profile pic appears) Click on settings Click on the settings tab (yup, a second time!) Select the email notifications you’d like to receive. And that’s it! You’re all set!
Collectibles are life. Pokemon cards, Pogs, comic books, beer caps, stamps, coins, cats… you name it! Because we are huge fans ourselves, we couldn’t create a forum without them. This is how ranks were created! They come in all shapes and colors and will contribute in making your profile magnificent and unique. We don’t want to spoil them all, but you can unlock some pretty dope ranks, such as: Traveler: this one, you can get easily. It’s for those who visit our forum and take the time to provide good quality answers voted by the community. Leader: as the name suggests it, that one is an almighty rank to get. The final form. The supreme superior super powerful title. Yes, it’s the most honorific one of them all ! How to get it? Well, that is yet to be discovered… Last but not least, here are a few other topics that might interest you: 👉 The forum rules & guidelines👉 How to post👉 How badges work Welcome to #TeamShadow 🚀!
How do badges work, and how to get new ones? Good news, we’re going to answer these questions and unveil some of our deepest secrets in this topic… *suspenseful music* Ok but… what are badges?They are a way of highlighting your specialities and they make you easily identifiable by others. How to get them? You will earn special badges by doing… special things! You can get them by answering questions, posting comments, posting topics, or doing other things (but we don’t want to spoil the surprise and will let you discover them by yourself) What type of badges can I get? Ok, we said we didn’t want to spoil the surprise, but can we feel your impatience, so we’ll just give away a few of them: Product Pilgrim - someone who is knowledgeable about the product Tech Guide - someone who is technically savvy Supportive Explorer - someone who is helpful Inspiring Seeker - someone who has good ideas Devoted Traveller - someone who talks a lot on the forum Pioneer - someone who is
Bonus points for looking at the rules before posting anything. By doing this, you’re officially above 98.9% of humankind! Anyways, you were already special since you are part of #TeamShadow. But let’s stop the bragging and get to the explaining: how can you be the best contributor ever on this forum? When publishing a new topic: You will see 3 different buttons, which has, as you might have already guessed, 3 different purposes: Questions: By clicking on this button, you will let other community members know you need help with… a question! Didn’t expect that one, huh? Once the “Question” button is chosen, others will be able to directly view it from the “Help Others” tab. Conversations: When you don’t need any help, but want to talk about a specific topic, use this option. Ideas: Want to give us feedback, share your thoughts and offer new ideas? This is the place for you! In a general manner, see this forum as your safe haven. A place where you can share, receive help
When you join Shadow’s forum, you automatically agree to adhere to the rules below. Please read them carefully so you know what you’re agreeing to! Don’t worry, there aren’t too many things to worry about and most of these are simply common sense. RULES Be nice! Do not post personal attacks or harass other users or employees. Racist, sexist, misogynistic, sexual implications, homophobic, and other types of offensive messages will not be tolerated. No discussion surrounding illegal activity. We do not allow discussions about illegal content and behaviors. This includes distribution of illegal software, such as links, files, apps, etc. No swearing Please do not curse. Moderators have the right to edit or remove posts they feel are too offensive. No NSFW content or links No posting links towards other illegal sites/forums or pornographic images. No spam Do not spam your referral code. No advertising/linking of any kind, unless it’s Shadow related content. No unsolicited DMs to othe
Shadow VR is here, we’ll explain how to install the app and enjoy it to the fullest Available in Alpha for a long time, the Shadow VR app has finally been released, in Early Access. This means it’s accessible to all Shadow users with the dedicated hardware. How does it work? What are the steps to follow to install it? And why is it so cool? We’ll go through everything in this article. The perks of the Shadow VR app If you need to be convinced first, this paragraph is just for you. Otherwise, you can, of course, skip straight to the practical explanations. The main advantage of this application is that you will be able to use all your SteamVR games thanks to Shadow, while benefiting from the power of the latter. Which means: You can experience VR at a lower cost. You can have a 100% wireless setup, powered by the cloud (which is pretty neat). By the way, we're the only ones to offer this. Okay, it's exciting, it's innovative, and you want to know more about it. So how does it work? Ho
Hey #TeamShadow, You asked for it and we (finally) delivered.That’s right, Additional Storage is now available for European users! 👉 ORDER STORAGE NOW! ⚡️ Quick info Adding additional storage is done in 256 GB (HDD) increments for 2.99€/£ per month. Maximum additional storage increments per account is 8 x 256GB. You must have an active Shadow Boost, Ultra or Infinite account to purchase additional storage. 2 Disks on Shadow: Disk C (SSD, base storage that comes with the configuration) Disk D (HDD additional storage) Learn more information about additional storage in our FAQ.And for you US folks, don’t worry, additional storage will be made available in the coming months. Happy storage day, folks!
Availability Update (04/06/2021)Additional storage is currently sold out in the following Shadow data centers:Amsterdam Santa Clara New York Texas ChicagoAvailability information can be found in your account page. That’s right, Additional Storage is available for all! Quick info Adding additional storage is done in 256 GB (HDD) increments. Each increment costs $2.99 per month. Maximum additional storage increments per account is 8 x 256GB (2 TB max). 2 Disks on Shadow: Disk C (SSD, base storage that comes with the configuration) Disk D (HDD additional storage) It can take up to 2 hours for your additional storage to appear on your Shadow after purchase. To access your new additional storage, fully shutdown Windows and reboot it. And for you EU folks, additional storage is also still available in both our Pairs and Amsterdam datacenters.Happy storage day, folks! PS enjoy the space. All of you other fine folks can ORDER STORAGE NOW
last updated on Wednesday, April 7th, 2021 in reference to A new beginning in sight for Shadow. Q: I'm an active member. What will happen to my Shadow subscription?Your Shadow subscription will remain fully functional, as usual. There are no impacts on the service. Q: I have an active Shadow Boost subscription and a pre-order for Shadow Ultra or Shadow Infinite in Europe. What will happen?For now, preorders are maintained. The arrival of a new investor will allow us to have more clarity on the deployment plan. As a reminder, preordering a Shadow Ultra or Shadow Infinite is free, and you can always cancel via your account page. Q: What will happen to the planned release of Shadow Ultra and Shadow Infinite in California and New York?While we await for new ownership, the release of these new configurations is put on hold for now. We will update you when we have information to share. I preordered Shadow Boost, will I still be able to access it?Yes, nothing changes. You will be given access
It’s a feature a many of you have been craving - looking at you give444colors.And today, we’re chuffed to release this eye-popping feature: Color Enhancement (formerly known as 4:4:4)Color Enhancement pushes the boundaries of what’s possible with cloud computing today by directly showering your eyes in the colorful greatness of true 4:4:4 colors (no chroma subsampling). Up until this point, Shadow was available in 4:2:0, which requires less powerful decoding hardware.You can activate, use and test Color Enhancement just like this To learn more about the feature check out our latest help center article. The new feature will be available on: Windows macOS Linux (Ubuntu) iOS / tvOS that support 4:4:4 Using Color EnhancementWith this feature requiring a lot of processing power and bandwidth, it’s best to use it in situations where true colors are really needed. So when you are editing photos, videos or just chatting away on Discord, this feature will be your best friend. Not only w
Today, we finally have the pleasure of announcing Shadow’s most anticipated feature of all time: Dual Screen. Using a second screen on Shadow was first mentioned 5 years ago—almost as old as Shadow itself—and it hasn’t left our discussions ever since.Our teams tested a wide range of angles and strategies throughout its development cycle before finding the sweet spot, the best possible user experience crossed with a low-as-heck bandwidth profile. And now, it’s here. ‘Here’ meaning we introduced Dual Screen into our official release candidate for: Windows macOS Linux (Ubuntu) Shadow Box (not Shadow Ghost) iOS & iPad OS require additional testing before their big release and will remain in Beta for now. Support for Android devices will follow.To learn more about the feature, how to set it up and why you should use it, check out our latest blog article: 📜 Click Me
A new chapter has officially begun for Shadow. We are elated to join HubiC and combine forces in the relentless pursuit of making high-end computing accessible to all. Today, Shadow’s ambitions and potential have never been so high, and we can’t wait to get started. We will now come together as one to discuss the future of Shadow and get back to you soon with more details. Have any questions? Drop them below. We’ll be featuring an FAQ with the top questions from the community.
Hey #TeamShadow, We’re a month deep into the new chapter of Shadow (already). As we continue to lay the groundwork, there’s been promising progress on all fronts. Here’s the latest you need to know. And in case you missed it, check out our week 1 recap here. Strengthening team with new talentSince the start of the new chapter, we’ve been busy making adjustments to our team. This means shifting people to new roles, rethinking our processes and redefining what each department does. But what’s more exciting is that we’ll be welcoming a new wave of Shadowers to the team. By the end of 2021, we plan to bring on as many as 30 talented new hires to strengthen and deepen our current staff. Thanks to these reinforcements, we’ll be able to work harder, better, faster, stronger - you know like that one song? And who knows, maybe you’ll be joining us soon. Keep an eye out on our career page for upcoming openings. What’s up with the new offers?Each week, we take one step closer towards establishing
Hey #TeamShadow,As we prepare for Shadow’s next chapter, here is an update on the preorders. Earlier this month, activations were temporarily paused to properly transition to our newly announced offer and pricing update. In consequence, this critical process delays the access to Shadow for many of you. As soon as all elements are set, activations will resume.The good news: thanks to our new partnership with OVHcloud, we expect an accelerated delivery rate so you should have access to your Shadow faster. Your account page will be updated with similar information in due time.
[UPDATE 05/10/21] Shadow Ultra & Shadow Infinite have been cancelled in the U.S. for now. We will return when we have more information on the situation. Hey #TeamShadow, You will find below the anticipated release dates for Shadow Ultra and Shadow Infinite in the U.S. Please note, the information will remain up-to-date on a regular basis as the deployment progresses. It will be updated only when there’s new information to share. Target release date per datacenterlast updated: March 9Chicago & TexasShadow Ultra: currently available for purchase [Read Update above] Shadow Infinite: Sold out. We will update this FAQ when more becomes available.Other DatacentersCalifornia: March 2021 [ON HOLD] New York: Summer 2021 [ON HOLD]In light of Shadow’s current situation, we are unable to provide estimation dates for the rollout of Shadow Ultra & Shadow Infinite in California and New York. Read our full blog post to learn more about Shadow’s next stage. Frequently Asked Questions last
Hey #TeamShadow, Quick question:Would you rather have a powerful, but heavy gaming laptop, or a lightweight & portable laptop that can only play a certain Dinosaur Game? And if you could, would you rather have both?A heavy laptop that can only play a Dinosaur Game aka my old and retired university laptop - may he rest in pepperoni.A lightweight laptop that can play the latest PC releases. Something like a Chromebook with access to Shadow, for example.And what if we told you our developers just released an update to Shadow’s backend, which enables you to use Shadow on your beloved Chromebook. As a refresher, check out our dedicated blog article to learn more about our Alpha, Beta and Official release candidates. RequirementsIf you own a Chromebook and you’d like to power it up with Shadow, please make sure that it has access to the Google Play Store. This is the norm for most Chromebooks released after 2015, so if yours is older: double check, just to be sure.A working Internet conn
Hey #TeamShadow,On last night's Shadow News, we caught you up to speed on what's been going on at Shadow since our fresh start.We also announced our new offer (and pricing plan) which we recap in this blog post.This new price point will put Shadow on track to cover the costs of our investments, operations and development to grow a sustainable business - and more importantly, allow you to continue work and play through the cloud to your heart’s content.Here's the tl;dr for the new offer: There will now only be one offer, called Shadow The new pricing plan will be 29.99 €/£/$ - month-to-month plan, cancel anytime The pricing change is effective next month (more info coming via email) There will be regular hardware upgrades and feature improvements to Shadow We will announce more details about hardware upgrades later this year We strongly recommend you check out our blog post recapping this info and be sure to read over the FAQ at the bottom!Have a nice weekend and see you in the
Hey #TeamShadow, Welcome to this belated week’s Shadow Boost activation update which will look quite different to what you are used to.The reason why is that we currently paused all Shadow Boost activations due to the changes coming with our new leadership team. What are we doing in the meantime? While we are still going through a reorganization process internally, we are also using this time to properly map out how and where to distribute Shadow going forward.As soon as we have a clear plan in place, we will resume activations and expect a much faster pace than before thanks to our new partnership with OVH Cloud for Shadow hardware and data centers.We will keep you updated! 💡 Your account page should be updated with similar information in due time.
Hey #TeamShadow, Welcome to this week’s activation update!This week’s activations are rolling along at a steady pace across all datacenters. Users purchasing Shadow starting today in the New York or Amsterdam data centers will see their activation dates as January 2021.Thank you for your patience as you wait for your Shadow! While you wait for activation, we hope you take a moment to browse the forum to see what else the community is buzzing about. A good place to start is always with introducing yourself to #TeamShadow :) As a reminder:-We activate Monday through Thursday-Beginning at 8am local time each day for each datacenter Below is the activation information by datacenter. You can check which datacenter you belong to here. CHICAGO:Activations this week:Live - Within 24 hours TEXAS:Activations this week:Live - Within 24 hours NEW YORK:Activations this week:August 9th - August 19thIf pre-order date is between August 19th - August 20th:Activation by end of November 2020If pre-order
ATTENTION: next week’s activation post will be delayed until Wednesday (05/26)Note: Due to the changes coming with the new leadership team, we have paused activations for all datacenters at this time. Hey #TeamShadow, Welcome to this week’s Shadow Boost activation update! Activation updates are posted weekly, every Monday. How to find your estimated activation dateScroll down to find your datacenter Locate your pre-order date timeframe under “Date of Pre-Order” Your estimated activation date will be displayed on the right column Tu es francophone ? Consulte la partie “PARIS” pour obtenir des infos sur les activations. ⚠ Les commentaires se font uniquement en anglais. Du sprichst Deutsch? Informationen über Aktivierungen für Deutschland findest du im Abschnitt "Amsterdam". ⚠ Bitte kommentiere hier nur auf Englisch. Good to know Activations take place Monday through Thursday Activations begin at 8AM (local time) each day for each datacenter Discover how we set up and prepare y
What a week it was, let me tell you.Last week featured a lot of “firsts”: first company meeting, first (virtual) handshakes and fist bumps, first time sitting together to map out the future of Shadow...you get the picture.But among these exhilarating firsts, was also the first execution of two tough decisions.In constructing its takeover plan, Jezby Ventures spent previous months carefully analyzing Shadow’s situation to understand what it needed to do to build a healthy and sustainable business for years to come. The result? Addressing two topics in the first week, which would not only ensure the survival of Shadow, but pave the way for long term success.So, without further ado, here’s a rundown of the notable topics in our first week out of the gates.New leadership team has entered the arenaWe kicked things off bright and early Monday morning by welcoming our new President, Octave Klaba, and CEO, Eric Sele, to the party.And by “ party” I mean an all-hands meeting on Zoom to first say
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